General Manager

Marriott Greenville is searching for a visionary General Manager to lead our dynamic team. This is a unique opportunity to oversee daily operations, drive guest satisfaction, and manage a top-performing hotel in the heart of Greenville's business district.

Company

Description:

At Auro Hotels, we strive to be a beacon of excellence in hospitality. Auro Hotels began in 1973 as JHM Hotels, opening Sunset Motel in California. Today, we have grown to a full-service hotel provider, operating properties in the US and India. Our people make us a different kind of hospitality company. We have earned a reputation for excellence in everything we do, but our purpose is greater than our day-to-day business.

We seek to elevate the experience of our guests, associates, owners, and communities every day.

Headquartered in Greenville, SC, with an additional office in Surat, India, Auro Hotels has developed, owned, and operated hotels for 50 years. Employing more than 2,000 hospitality professionals, the company currently owns and operates 35 hotels with over 6,500 guestrooms, operating under such well-known brands as Marriott, Hilton, and Hyatt. We invite you to explore Auro Hotels.

Job Purpose

The purpose of the General Manager is to ensure the success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction, associate satisfaction and product quality standards are met. The General Manager manages all areas in accordance with AURO Hotels and franchise standards to achieve a friendly atmosphere of superior guest service and product quality.

Provides exemplary performance for staff to follow.

Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the EVP and/or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

• Responsible to meet expectations in the areas of Profit Management, Guest Services, Marketing and Sales Management, Human Resources Management, Asset Management, and Safety and Security Management as noted below:

Profit Management

• Meets or exceeds budgeted profit and margin for hotel.
• Accurately forecasts revenues/expenses.
• Prepares annual budget that accurately reflects the hotel's business plan.
• Anticipates revenue/cost problems and manages the timing of discretionary expenditures to stabilize cash flow.
• Analyzes financial and operating information on ongoing basis to adjust business plans, labor requirements and operating costs.
• Ensures hotel staff is trained in financial control procedures for cash vouchers, inventories and receivables, and that these procedures are regularly followed.
• Knows the hotel's demand segments and sources of business for each.
• Knows the principal competition for each demand segment and can take advantage of the hotel's relative strengths against each.
• Identifies major revenues and expense opportunities and possible problems.
• Accurately forecasts occupancy changes based on the changing market conditions (e.g. increased competition).
• Translates business plans into action and manages those actions toward the achievement of revenue and cost objectives.

Guest Services

• Maintains guest service as the driving philosophy of the hotel.
• Demonstrates a commitment to guest service by responding to guest needs.
• Committed to making every guest a satisfied guest.
• Ensures all hotel staff, including new-hires, know all components/features of our guest service guarantee and are trained to meet service standards; develops added-value customer service programs.
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Ensures hotel standards contribute to the delivery of consistent guest service.

Marketing and Sales Management

• Can reposition…