Assistant General Manager - Hotel Hartness​/Patterson Restaurant & Bar

Overview

Position: Assistant General Manager (AGM)

Location: Hotel Hartness

Department: Operations

Reports To: General Manager

The Assistant General Manager supports the General Manager in overseeing daily hotel operations while ensuring exceptional guest experiences, strong team performance, and financial discipline. This role is hands-on, people-first, and operations-driven—balancing leadership, administrative oversight, and service excellence in a boutique luxury environment.

The AGM plays a critical role in personnel management, payroll administration, employee onboarding and offboarding, and overall operational continuity.

• Operations & Guest
  
  Experience:
  
  Support daily hotel operations across Front Office, Housekeeping, Food & Beverage, and Guest Services
• Operations & Guest
  
  Experience:
  
  Ensure consistent delivery of high-quality guest experiences aligned with Hotel Hartness standards
• Operations & Guest
  
  Experience:
  
  Act as Manager on Duty as assigned, resolving guest concerns promptly and professionally
• Operations & Guest
  
  Experience:
  
  Enforce hotel policies, procedures, and brand standards

• People Management & Leadership: Assist with employee supervision, coaching, and performance management
• People Management & Leadership: Foster a positive, accountable, and service-oriented workplace culture
• People Management & Leadership: Address employee relations matters in partnership with HR and the General Manager
• People Management & Leadership: Support scheduling to ensure appropriate staffing levels while controlling labor costs

• Payroll & Labor Management: Oversee accurate timekeeping and payroll submissions
• Payroll & Labor Management: Review labor reports, overtime, and scheduling efficiency
• Payroll & Labor Management: Partner with HR/Finance to ensure compliance with wage and hour laws

• Onboarding & Offboarding: Coordinate new hire onboarding, including orientation, training schedules, and system access
• Onboarding & Offboarding: Ensure completion of all required employment documentation
• Onboarding & Offboarding: Manage employee offboarding processes, including final pay coordination, system access removal, and exit procedures
• Onboarding & Offboarding: Maintain personnel files and ensure compliance with company and legal requirements

• Administrative & Financial Support: Assist with budgeting, forecasting, and expense control
• Administrative & Financial Support: Review reports related to occupancy, labor, and revenue performance
• Administrative & Financial Support: Support audits, compliance checks, and internal controls

• Minimum 5-7 years of hotel management or supervisory experience
• Strong background in personnel management and hotel operations
• Working knowledge of payroll, scheduling, and labor compliance
• Experience with onboarding and offboarding processes
• Excellent communication, leadership, and problem-solving skills
• Ability to multitask in a fast-paced hospitality environment
• Flexible schedule, including evenings, weekends, and holidays

• Experience in boutique or luxury hotel environments
• Familiarity with hotel property management systems (PMS)

Why Hotel Hartness

Hotel Hartness offers a refined hospitality experience rooted in service excellence, teamwork, and attention to detail. The Assistant General Manager is a key leadership partner in shaping culture, operations, and guest satisfaction.