Associate Director, Clinic Operations

Company Overview:
Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the southeast while providing clinical, surgical, and imaging services to our patients. We are seeking qualified individuals to join our team and provide exceptional patient care!

Job Description

Summary:

To be successful in this role one must be able to oversee general clinic and ASC operations, establish and implement goals, objectives, policies, procedures, and systems for the department. This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Director of Clinical Operations. Your assigned locations will be clinics and ASCS in the central region of North Carolina.

• Provide leadership for daily general clinic operations, establishing and implementing goals, objectives, policies, procedures, and systems for clinical and ancillary departments within the state of South Carolina
• Project manage initiatives as directed by the Director of Clinic Operations or COO, contributing to process improvement and positive P&L growth
• Develop and implement long-range plans with a focus on employee improvement and growth
• Participates in the selection and training of all clinic staff to promote positive workplace performance
• Participates in staff supervision, performance evaluation, merit increases, and disciplinary actions
• Serve as a liaison between senior leadership and employees, promoting staff performance improvement while ensuring leadership is aware of all staff feedback
• Partner and collaborate with physicians, mid-level providers, and Administration to ensure clinical standards, regulatory requirements, and operational workflows support the overall company mission
• Assist in the development and maintenance of de novo locations within the State of South Carolina
• Project manage integration of acquisitions or mergers within the State of South Carolina
• Serves as a liaison between clinic and external agencies as needed
• Performs other duties as assigned.

• Cohesive leadership and customer service skills required
• Knowledge of principles and practices of planning and management sufficient to manage, direct, and coordinate the operation of a health care organization
• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve clinic objectives
• Ability to become a core trainer and super user of EHR (EClinical
  
  Works)
• Excellent communication skills, both verbal and written, with ability to read, write, and speak in English fluently. Multi-Lingual is appreciated
• Strong interpersonal, leadership, and problem-solving skills, and the ability to address issues with staff
• Ability to train, mentor, and motivate staff
• Emotional intelligence and manner while assessing performance of employees/performance standards, implementing change, ensuring accountability, and rewarding achievement
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software

• Must be willing to travel to all assigned locations within South Carolina
• 5+ years of healthcare operations management experience required
• Experience using eClinical
  
  Works preferred
• Prior Pain Management experience preferred
• Bachelor's Degree required, Master’s degree preferred, or equivalent combination of education, training, and experience