Team Lead, Revenue Cycle

The Onyx Group - Team Lead, Revenue Cycle

Bonaventure Cir, Greenville, SC 29607, USA

Posted Wednesday, January 14, 2026 at 5:00 AM

The Revenue Cycle Management Team Lead serves as a senior individual contributor and operational leader across multiple functional areas of the revenue cycle, including Patient Accounts, Accounts Receivable Follow-Up, Credits, and Denials. This role provides day-to-day workflow guidance, subject matter expertise, and cross-functional support to ensure accuracy, timeliness, and compliance throughout the revenue cycle.

While the Team Lead does not currently have direct supervisory responsibility, the position is designed to evolve into a formal people-leadership role as the organization continues to restructure and scale. In the future, this role may include direct oversight of functional teams such as Coding, Billing, or AR Follow-Up.

• Serve as a subject matter expert across multiple RCM functions, including patient billing, insurance follow-up, denial management, and credit balances
• Act as a primary escalation point for complex accounts, payer issues, and workflow challenges
• Provide real-time guidance and support to team members to ensure consistent application of policies, procedures, and payer rules
• Collaborate with leadership to identify workflow gaps, inefficiencies, and process improvement opportunities

• Monitor work quality and productivity trends across assigned RCM functions
• Perform informal quality reviews and provide coaching feedback to peers as needed
• Assist with root cause analysis for denials, underpayments, and recurring issues
• Support initiatives to improve cash flow, reduce AR days, and minimize rework

• Support onboarding and cross-training of new and existing team members
• Share best practices, payer updates, and process changes with the team
• Assist in the development and maintenance of job aids, workflows, and SOPs
• Partner with Coding, Clinical, Customer Service, and Finance teams to resolve issues and improve end-to-end revenue cycle performance
• Participate in team meetings, huddles, and special projects as assigned
• Communicate effectively with leadership regarding risks, trends, and improvement opportunities

• May assume direct supervisory responsibility for one or more RCM teams (e.g., Coding, Billing, AR Follow-Up)
• Support hiring, training, performance management, and staff development
• Assist with workload distribution, scheduling, and performance monitoring

• High school diploma or equivalent
• Minimum of 3–5 years of progressive experience in Revenue Cycle Management
• Strong working knowledge of insurance billing, AR follow-up, denials, and credit balances
• Experience working across multiple payer types (commercial, government, self-pay)
• Strong analytical, problem-solving, and organizational skills
• Ability to lead through influence without formal authority

• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field
• Prior informal leadership experience (acting lead, trainer, SME, or project lead)
• Experience with EHR and practice management systems (eCW & Epic)
• Revenue cycle expertise across multiple functional areas
• Leadership presence and accountability
• Attention to detail and quality
• Adaptability in a changing environment
• Strong communication and collaboration skills