Crisis Intervention Specialist -Overnight Shift- We Again

Overview

Are you seeking an opportunity where you can have an impact on your community? Do you enjoy helping others? Are you looking for a rewarding position?

Mental Health America of Greenville County is hiring full-time Crisis Intervention Specialists to handle the 24/7 988 Suicide & Crisis Lifeline via phone, chat and text, offering support, information and referral, and crisis intervention. This is an onsite, evening/night role which includes at least one weekend shift a week.

• Provide crisis intervention, support, information and referral via phone, chat and text as part of the 24/7 988 Lifeline.
• Collaborate with a team of professionals to ensure the safety and well-being of individuals in crisis.
• Maintain confidentiality and handle sensitive information with professionalism.
• Adhere to applicable policies and procedures and contribute to a respectful work environment.
• Onsite duties include evening/night hours with at least one weekend shift per week.

• Excellent communication skills to effectively interact with individuals in crisis
• Professional phone skills and clear speaking voice
• Strong problem-solving abilities to assess situations and provide appropriate interventions
• Ability to remain calm and composed in high-pressure situations
• Ability to maintain confidential information
• Empathy and compassion towards individuals experiencing crisis
• Ability to work collaboratively with a team of professionals to ensure the safety and well-being of individuals in crisis
• Strong organizational skills (detail oriented) to manage multiple cases and prioritize tasks effectively
• Competence with computer systems, data entry, and databases
• Self-Motivated
• Dependable and reliable

• Knowledge of crisis intervention techniques and best practices
• Previous experience volunteering or working in social services or non-profit fields
• Completed some college-level courses

• As listed above under Qualifications

Full-time positions offer 100% paid health, dental, life, and short-term/long-term disability for employees. Generous Paid Time Off plan begins accruing on first payday. Other benefits include AFLAC Benefits, Employee Discount Plan & Debit Card for pay advances.

ysical Demands

Ability to occasionally lift up to 20 lbs; ability to sit for extended periods.

Climate-controlled office environment.

We are an equal opportunity employer and we participate in E-verify.

Mental Health America of Greenville County helps support, strengthen, and save lives through services that positively impact mental health.

MHAGC envisions a world in which all people can live with hope – where care is accessible, stigma, and suicide are erased, and there is positive mental health for all.

• Well-Being – We champion a holistic approach to collective well-being, nurturing individuals across all communities. Well-being includes all aspects of health: physical, mental, emotional, and spiritual.
• Empathy – We honor all perspectives and emotions, without judgment, fostering profound human connections.
• Collaboration – We foster a culture that emphasizes teamwork, communication, and mutual support. This creates an environment where individuals can contribute their unique perspectives and talents toward common goals.li>
• Accountability – We uphold the highest professional and ethical standards, maintain transparency, and welcome feedback for improvement. We are responsible for our actions, answering to consumers, the community, and each other.
• Respect – We treat all individuals with dignity and compassion, recognizing the inherent worth and humanity in each person. We adhere to professional boundaries with others by maintaining ethical, considerate, and caring relationships.
• Everyone – We work to dismantle barriers and create equal opportunities for individuals of all backgrounds, identities, and circumstances. By engaging in continuous reflection to drive change and enhance understanding, we proactively foster an environment of inclusivity and belonging.