PSR Patient Service Representative - Specialist

Job Summary

Under the direct supervision of the Practice Manager or Program Coordinator, the PSR Specialist confers with incoming and outgoing patients/visitors, assisting them as needed at all New Horizon sites. The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position maintains accuracy from start to finish of the registration and payment collection process.

This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.

• Assists newly hired PSRs to develop their skills while adapting to established organizational procedures and healthcare regulations that support high-quality patient interactions.
• Responsible for training and developing staff in the effective use of the approved EHR system across both primary care and dental sites.
• Expected to participate in, and work with the HR Director and Practice Management Director in staff development programs required by NHFHS and area of practice.
• The PSR Specialist will assist with designing, delivering, and maintaining training programs for new and existing PSRs. The PSR Specialist is responsible for training PSRs on patient intake, appointment scheduling, registration, and check-in/check-out procedure.
• The PSR Specialist will provide refresher training and updates when processes, systems, or policies change.
• The PSR Specialist shall perform a variety of tasks and related duties as required and outlined in the New Horizon Family Health Services, Inc. Patient Service Representative Position Description.
• The PSR Specialist will be expected to cover all New Horizon sites based on coverage needs.
• Must obey all established safety and driving / transportation rules and requirements before, during and after traveling to various sites.
• Performs services on an assigned basis at places and times as directed by the supervisor and Practice Manager at each site.

• Education:
  • REQUIRED:
    • Minimum of a high school diploma or equivalent
    • Working knowledge of an Electronic Health Record (EHR)
  • PREFERRED:
    • Medical Office Training Certificate or other relevant education
• Experience:
  • REQUIRED:
    • Customer service experience.
    • Two (2) years experience in a medical office or other healthcare facility setting

• New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees.
• Automatic:
  • Annual Leave
  • Sick leave
  • Up to 12 Paid Holidays plus your birthday
  • Eligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are met
  • Continuing education courses through SC AHEC
  • Various employee discounts. I.e., Verizon, AT&T, YMCA, etc.
  • Eligibility for the Public Service Loan Forgiveness (PSLF) Program
• Optional:
  • Medical (PEBA State Health Plan), Dental and Vision benefits
  • Flexible Spending and Health Savings Accounts
  • Voluntary Life Insurance
  • Short Term Disability and Long Term Disability
  • Accident and Critical Illness Coverage
  • 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity Employer.