Commercial Sales & Parts Representative

Overview

Commercial Sales & Parts Representative

Department:
Commercial Sales & Parts

Reports To:

Commercial Sales Director

Location:

Store-based

Compensation:
Based on Experience

You’ll be the primary point of contact for commercial customers (landscaping contractors, property managers, municipalities) while also supporting the Parts counters and Parts Cabinets to ensure fast, accurate fulfillment. Success in this role requires strong customer service, technical aptitude with outdoor power equipment, Parts, and disciplined follow‑through on quotes, orders, and inventory. The position bridges two critical workflows—commercial account growth and parts availability to keep our Parts Cabinets and Customer service running smoothly.

• Prospect & grow assigned territories: develop new commercial accounts and expand spend with existing customers via scheduled visits, phone outreach, and events.
• Quote management: prepare itemized quotes for equipment, parts, and consumables; follow up to convert quotes to orders; track win/loss and reasons.
• Account management: maintain pricing, tax certificates, delivery preferences, and service agreements; coordinate with Service for pre‑delivery inspections and post‑sale support.
• Promotions & programs: execute commercial programs (e.g., fleet, PCP/maintenance, Parts Cabinets) and seasonal promotions in coordination with Category Management and Store Operations. (Commercial programs referenced in leadership updates.)

• Customer assistance: identify and source correct parts using model/serial data; support Parts CSRs with complex lookups and vendor sourcing.
• Ordering & receiving: place stock orders with approved vendors; receive, verify, and stock parts; transfer inventory between stores as needed.
• Service coordination: procure parts promptly for open service work orders to minimize cycle time; communicate ETAs to Customers to ensure prompt delivery time. (Process emphasis consistent with service studies and Paladin coding.)
• Inventory health: participate in cycle counts, manage obsolescence, and support initiatives to improve turns and fill rate.

• Point of Sale/Inventory: accurately transact quotes, orders, special orders, and transfers in Paladin; maintain item notes and alternates. (Paladin usage referenced in service and leadership materials.)
• Policies: follow company HR and store policies including appearance standards and safety practices.

• Commercial revenue & margin growth (monthly/quarterly)
• Quote-to-order conversion rate and cycle time
• Parts fill rate
  , special-order lead time
  , and inventory turns
• Customer satisfaction

• 1+ year experience at a Parts counter or in equipment retail/service supporting customers.
• Working knowledge of small engines/outdoor power equipment (mowers, trimmers, chainsaws) and major vendors/ordering requirements.
• Strong communication, organization, and time‑management; comfort in a fast‑paced environment.
• Valid Drivers License
• Background check
• Drug Test

• B2B/commercial account sales experience
• Familiarity with Paladin (or similar POS/inventory) and Microsoft 365
• Experience coordinating with a service shop (service writers/technicians)

• Ability to lift/move up to 70 lbs
  ; standing/walking most of the shift;
• Full‑time; some early mornings, evenings, or Saturdays during peak seasons; occasional local travel for on‑site customer visits and deliveries.
• Comply with appearance standards and safety guidelines.

• Customer focus (commercial & retail), technical curiosity, problem‑solving
• Ownership & follow‑through, attention to detail
• Collaboration with Store Ops, Category Management, and Service
• Ethical conduct and professionalism

• Health, supplemental benefits, and 401(k) per company policy
• Paid time off and holidays
• Employee discounts

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.