Manager, Maintenance Field Operations

Manager, Maintenance Field Operations page is loaded## Manager, Maintenance Field Operations remote type:
On-Site locations:
OT399: TAG - GREENVILLE, SC 1200 WOODRUFF RD, SUITE H23, GREENVILLE, SC, 29607 USAtime type:
Full time posted on:
Posted Todayjob requisition :

** Date Posted:
**** Country:
** United States of America
*
* Location:

** OT399: TAG - GREENVILLE, SC 1200 WOODRUFF RD, SUITE H23, GREENVILLE, SC, 29607 USAOtis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety.

This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction for our Greenville, SC territory.

** On a typical day you will:
*** Ensure field employee safety and quality of service in your territory
* Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
* Ensure effective and efficient allocation of available resources such as manpower and materials
* Conduct field education training with field workforce
* Improve efficiencies, managing route schedules and callback rates
* Understand how to provide technical support to field staff, either self-provided or redirected to other experts
* Authorize repair orders and tracking completion
* Lead change toward better efficiency and communication
** What you will need to be successful:
*** 5+ years of industry experience
* Proven experience working with a team of technicians
* Leadership experience is essential
* Experience in the elevator industry is required
* Excellent communication and leadership skills
* Ability to thrive in a highly team-oriented and dynamic environment
* Strong computer and technology skills, along with business acumen
* Passion for delivering exceptional customer service
* Travel within your territory is required; a valid driver's license is necessary for your area
** What’s In it For Me / Benefits:
*** The chance to work for an industry-leading brand with an historic legacy
* A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
* We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
* Enjoy three weeks of paid vacation, along with paid company holidays
* We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
* Life insurance and disability coverage to protect you and your family.
* Voluntary benefits, including options for legal, pet, home, and auto insurance.
* We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
* Pursue your educational goals with our tuition reimbursement program.
* Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

** Apply today to join us and build what’s next!
** If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field…