Branch Customer Service Representative - Woodruff

Branch Customer Service Representative – Woodruff

Join AAA-The Auto Club Group to serve our 14+ million members in the Woodruff area. It’s a great time to join the team committed to driving your career forward.

Job Type: Full time

Exempt/Non Exempt: Hourly

• Established brand that has been around for over 100 years. Our members know and trust us!
• Branch offices house travel, membership, insurance sales and support employees.
• You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:

• Other Branch positions – Field Insurance Sales Agent, Travel Agent or
• Other Departments such as:
• Call Centers (ERS, Sales and Service, etc.)
• Automotive Services
• Claims
• Underwriting and more

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and banking products.
• Generate leads, update members on travel and insurance specials, and provide travel information.
• Respond to customer inquiries and refer to senior staff or agent when appropriate.
• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products; processing remittance/depository transfers and balancing cash drawer.
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
• Provide administrative support to the travel and/or insurance sales staff during peak periods.
• Conduct outbound promotional calls for insurance and/or travel products.
• Other duties as assigned.

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $16.50 with additional incentives and an annual bonus potential based on performance.

ACG offers excellent and comprehensive benefits packages:

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and much more

• High School Diploma or equivalent

• Working in a customer focused environment
• Providing customer focused service and timely solutions to problems
• Microsoft Office applications
• Taking personal responsibility in seeking solutions to problems
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

• Passion and enthusiasm for working with people
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Work effectively in a team environment
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Work under pressure in a high volume, fast paced customer service environment
• Work irregular hours including holidays and weekends (may include community events)

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the…