Community Associate, Customer Service​/HelpDesk

Community Associate – Regus

Address:
220 North Main Street
Suite 500
29601 Greenville

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network.

You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

A typical day at IWG:

• You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
• Customers arrive throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room and you help her set up the projector and show her where to find a great cup of coffee.
• You ensure that all services are properly charged so that invoices are accurate.
• You take a quick coffee break.
• You sort through the mail while dealing with a host of other customer requests, emailing customers to let them know their packages are available.
• You help a customer with printing and another with their invoice. A customer in a team room says it’s too hot; you open a ticket in our service portal.
• You sit down with the Community Manager to discuss the organization of next week’s networking event, write e‑invitations to customers, and create, print, and put up posters on noticeboards.
• When the Community Manager approaches with a prospect, you share details about the network and encourage them to join for next week’s networking event.
• You gently ask the large group in meeting room 3 to start wrapping up, guiding them to a nice restaurant for a bite and continuing their discussion.
• You ensure everything’s tidy before heading home.

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $17.00
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

• Entry level

• Full‑time

• Other

• Facilities Services