Quality Assurance Field Manager

Location:

1200 Woodruff Rd, GREENVILLE, SC, 29607 Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have a more consistent schedule? You are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.

Ready to join a company and a team that will support you? Apply today - we're ready for you!

Prior customer service, training, supervisory, and cleaning experience with the ability to learn quickly is a must! This job is right for you if you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction, and able to effectively manage a variety of situations on a day-to-day basis. We'll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, highly trained programs, commercial grade equipment and supplies, and our unique culture.

Once you've enjoyed training in the Molly Maid process, you'll provide support to the teams that will deliver exceptional service customers. You take this knowledge along with sales training to provide recurring house cleaning service to our customers. Full-time. Days. No nights. We provide: A stable and consistent working schedule A fun culture where success is celebrated as a team.

And… a COMPANY CAR during work hours so you don't have to put miles on yours (gas and insurance included) Branded comfortable clothing If you like working with great people, working as a team, and growing in a career, APPLY NOW! Benefits & Pay Pay range for this position hourly based upon experience $15-$20 per hour Accrual based time off Health Insurance Options In this role, you will be responsible to:
Grow and retain customers and employees - Be key member of the team that is growing our business in the upstate

Communicate with customers and employees in a friendly, positive, and professional manner - Our team members love our customers and you will too. Show them you care about their home and you'll win. As our brand ambassador in the field, you train cleaning staff on our processes and quality. Coach our staff on feedback from customer communications and home visits. Celebrate their good work while connecting with them on how to improve and delight customers every time.

Develop relationships to satisfy and retain customers. Build our culture and team - Assist with the hiring and training of individuals that build our team's energy and culture. Embrace our culture of teamwork and let your positive attitude energize the team. Kick off our day! - Connect with our teams and set them up for a successful day. Manage and monitor teams' performance through efficient scheduling.

Jump in - Return customer calls, respond to customer complaints, and be ready to jump in where needed. Train and grow professionally as our business grows This job will be a great fit for you if… You feel energized talking with customers in their home and over the phone You take pride in your attention to detail and a job well done You are comfortable with a computer and technology You like knowing that there's a process for providing great training and follow through You enjoy leading and training a team You enjoy developing relationships and following through on exceptional sales/service

Job Requirements  Minimum requirements to be considered for position include Legally authorized to work in the United States Complete a satisfactory background check Valid South Carolina driver's license with satisfactory driving record Available to work Monday through Friday, 7:30am to 4:30pm with an occasional Saturday, sometimes overtime

At least 2 years of supervisory or training experience At least 2 years of cleaning experience Ready for a fresh start where you can be your best? If that's you, APPLY TODAY! "You are applying to work for a franchise owner of Molly Maid, not BRAND SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer.

Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed."