Partner Success Manager II

Overview

The Partner Success Manager II is a strategic partner advocate responsible for delivering an exceptional experience across assigned accounts. This role goes beyond transactional support by proactively identifying opportunities, anticipating partner needs, and collaborating with internal teams to deliver solutions before issues arise. By leveraging data insights, coordinating resources, and maintaining strong relationships, the PSM II ensures partner success and contributes to growth initiatives that strengthen the organization's competitive edge.

• Initiate solutions and escalations before being asked, ensuring a seamless partner experience.
• Identify trends, potential gaps, and communicate actionable insights to partners and internal teams.
• Maintain regular cadence with Business Development Managers (BDMs) to align on partner initiatives.

• Act as the primary point of contact for assigned partners, ensuring timely and proactive communication.
• Coordinate strategically with BDMs to address partner needs and optimize engagement.

• Facilitate ongoing education and training using provided resources.
• Support deal registration, retention, and renewal activities to maintain partner satisfaction.
• Ensure partner records are accurate and up to date.

• Manage assigned opportunities and deal registration processes.
• Oversee pricing actions, including coordination with specialists and monitoring progress.
• Track and resolve partner requests promptly to maintain SLAs and deliver exceptional service.
• Other duties as assigned

• Reports to Manager, Partner Success

• Bachelor's degree in business, communications, or related field (or equivalent experience).
• 3+ years of experience in partner success, account management, or channel support roles.
• Proven ability to anticipate needs and deliver proactive solutions.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and relationship-building abilities.
• Proficiency in CRM and partner management systems.

• Bachelor's degree in business, communications, or related field (or equivalent experience).
• 3+ years of experience in partner success, account management, or channel support roles.
• Proven ability to anticipate needs and deliver proactive solutions.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and relationship-building abilities.
• Proficiency in CRM and partner management systems.

• Ability to sit or stand at a computer terminal for long periods of time.
• Ability to work in a hybrid environment, combining remote and in-office attendance designated for this position.
• Ability to travel up to 10% of the time
• Ability to lift up to 10 pounds.

Compensation Range: $75,000 - $85,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, Scan Source grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.

Scan Source also celebrates 10 paid company holidays.

Scan Source, Inc. is an Equal Opportunity Employer

EOE/M/F