Associate Manager, B2B Sales

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Are you looking for a career change with a forward‑thinking global organization that nurtures a people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? If so, this position is right for you.

As an Associate Sales Manager, you’ll join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well‑being, proudly united as “game‑changers.” Together we help the world’s best‑known brands power a world that works through exceptional customer experiences and tech‑powered innovation.

We’ll provide all the training, technologies, and ongoing support you need. In fact, about 80% of our managers and leaders have been promoted from within, and we offer a range of free learning and leadership development programs.

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up‑to‑date
• Be an enabler to remove roadblocks and help the team resolve challenges to support sales opportunities
• Monitor and guide team call time and productivity and conduct weekly performance reviews and coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
• Be a point of escalation for our clients and respond promptly to any issue
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop a coaching platform
• Partner and build business relationships with all partners to ensure customer expectations are met
• Work with teams and management to improve sales processes and achieve a positive customer experience
• Lead team to buying/renewal process to achieve greater client satisfaction
• Deliver expert customer experiences…with a smile

• 5+ years proven work experience in a sales role
• A passion for customer experience
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience in Microsoft programs
• Experience working with  or similar CRM
• Experience finding solutions as a manager
• Change Management skills
• Proficiency in fast‑paced multi‑tasking
• Eagerness to learn new technologies
• Must reside in the United States and have a valid U.S. address for residence

• The base salary range for this position is $60,000‑$80,000, plus incentives that align with individual and company performance. Benefits include medical, dental, vision insurance, comprehensive employee