Client Service Executive

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

Overview

About the Job

Are you ready for a new challenge? Do you want to be part of a winning team? We have experienced phenomenal growth over the past several years and are looking to add talented individuals to our team.

The ideal candidate for this position:

* Is passionate about assisting clients with both day-to-day and complex insurance needs.

* Thrives in a collaborative team environment.

* Is self-motivated and detail-oriented.

* Excels at marketing and servicing large commercial accounts (experience in the real estate industry is preferred).

* Enjoys learning and growing professionally.

If this sounds like you, we encourage you to reach out to us!

About Our Team

* Led by a Producer who is an EVP and Managing Director within Gallagher's Global Real Estate & Hospitality Practice.

* Manages a book of $4MM+ in revenue and $41,000,000 in premium.

* A supportive team that values both our clients and one another.

* We foster a fun and engaging work environment.

* Many of our clients have been with us for 20+ years, reflecting strong, long-term relationships.

* We work hard and celebrate our success as a team through bonuses.

* There are opportunities for growth within the team.

How you'll make an impact

The Client Service Manager plays a pivotal role in managing client relationships and ensuring satisfaction with Gallagher's products and services. This position involves serving as the primary point of contact for clients, addressing inquiries, resolving issues, and delivering exceptional customer service. The role also includes strategic collaboration with internal teams, identifying opportunities for growth, and maintaining strong client relationships.

Key Responsibilities:

* Client Portfolio Management:

* Oversee a portfolio of clients, ensuring their needs are met and expectations exceeded.

* Client Communication:

* Act as the main point of contact for clients, providing timely and accurate responses to inquiries.

* Relationship Building:

* Develop and maintain strong relationships with clients, understanding their business objectives and delivering tailored solutions.

* Internal

Collaboration:

* Work closely with internal teams to resolve issues and ensure client satisfaction.

* Client Meetings:

* Conduct regular meetings to review performance, identify improvement opportunities, and provide strategic recommendations.

* Account Monitoring:

* Ensure accurate billing and timely payment for client accounts.

* Industry Expertise:

* Stay informed about industry trends and best practices, offering insights and recommendations to clients.

* Upselling and Cross-Selling:

* Identify opportunities to upsell and cross-sell Gallagher's products and services to existing clients.

* Reporting:

* Prepare and present reports on client performance and satisfaction to senior management.

About You

* Strong interpersonal and communication skills.

* Ability to build and maintain client relationships.

* Strategic thinking and problem-solving abilities.

* Knowledge of industry trends and best practices.

* Proficiency in account management and reporting.

* Collaborative mindset to work effectively with internal teams.

* Holds a current Property and Casualty License.

In addition to the qualities listed above, we are seeking someone who has:

* Insurance knowledge and 5+ years of…