Mobile Associate - Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. This is how we’re UNSTOPPABLE for our employees!

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continually evolving. They focus on uncovering customer needs, educating, demonstrating, and recommending device and service solutions.

This role is a learning role, where new associates work with their team to proactively build skills in preparation for the next level as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

• Builds proficiency related to serving and selling to customers while providing a world-class experience and building loyalty by:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store
  • Exploring individual needs and providing hands-on demonstrations of the latest technology in-store
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices
  • Approaching service and sales with composure, integrity, and compassion
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
  • How our expanding coverage stacks up in the customer’s neighborhood, providing a fast LTE network
  • Why T-Mobile plans and services help customers stay connected and go further
  • Completes training on in-store experience, skills, processes, and knowledge of systems
  • Uses downtime to learn about innovations in wireless and technology
• Establishes relationships with T-Mobile employees across channels to:
  • Own the customer experience and resolve issues for a seamless experience
  • Identify and hand off small business leads
  • Support team initiatives and foster an inclusive environment

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred

• Passionate customer advocate with the ability to connect and have fun while helping customers (Required)
• Competitive drive and ability to succeed in a fast-paced sales environment (Required)
• Willingness to collaborate with peers and store leaders, share ideas, and resolve customer issues (Required)
• Effective at balancing customer needs and performance goals (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay.

Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After promotion to Mobile Expert, annual incentives apply (target $18,000/year; actual incentives vary). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits include medical, dental, and vision insurance; flexible spending accounts; 401(k); employee stock grants and purchase plan; paid time off and up to 12 paid holidays; parental and family leave; family-building benefits; back-up care; childcare subsidies; tuition assistance and coaching; short- and long-term disability; voluntary AD&D, life, and disability insurance; and voluntary long-term care insurance. Eligible employees may receive mobile service and home internet discounts, pet insurance, and commuter/transit programs.

For benefits details, visit

Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions about employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or other protected status. Discrimination or harassment based on these factors is not tolerated. If accommodations are needed during the application or interview process, please email Applic or call  This channel is for accommodations only and not for general inquiries.