Director, Coding

Overview

The Director provides overall direction and leadership to the departmental staff of ECU Health. The Director has responsibility for planning and oversight of all functions within the departments. The Director monitors department performance, determines and assures achievement of KPI goals, ensures consistency in practice, adheres to regulatory requirements, promotes proper documentation standards, and supports continual growth. The director ensures standardization in related areas across all facilities.

• Responsible for the successful performance of area of accountability.
• Maximizes the efficiency of processes and actions to support the operations of area of accountability.
• Sets expectations, assigns accountabilities, and measures performance against expectations in area of accountability.
• Develops and monitors action plans to improve performance against expectations in area of accountability.
• Conducts the affairs and operations of the area of accountability in support of operational excellence.
• Provides direction and leadership to management and staff in area of accountability.
• Identifies, coordinates and adjusts resources as needed.
• Regularly tracks and trends data and assesses progress/achievement of agreed-upon performance measures, and provides periodic reports to key stakeholders.
• Responsibility for monitoring and coherence to policies and procedures.
• Ensures effective operations and support for compliance with applicable governing, regulating and accrediting bodies, licensure, laws and regulations.
• Maintains clinical competency in procedures provided by department. May work in direct patient care at time.
• Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships with end user customers, and delivering high quality, value-added services.
• Develops and maintains a culture that promotes service excellence and employee empowerment to act in the best interest of those directly caring for our patients.
• Directs, plans, and manages the information technology infrastructure to assure continuous operation of all standard, enterprise-wide business critical systems.
• Ensures the design, implementation, and enhancement of a standards-based technology infrastructure to support rapid assimilation of IS business solutions.
• Affirms the adoption and use of IT Service Management (ITSM) by managing team compliance with IS governance and ITSM processes and ensuring ITSM subject matter expertise within the team.
• Monitors performance to service level commitments taking corrective action as needed and continually seeking new approaches to optimize delivery of services. Facilitates positive relationships and communications between departments and key stakeholders, through various means, such as conducting and attending meetings, rounding, having one-to-one communications, and generally being visible and accessible to colleagues and staff.
• Plan and manage cost effective use of staff and resources in meeting organizational needs and services.
• Evaluate and continuously improve service delivery through data collection, planning and implementation to meet organizational needs.
• Demonstrates strong independent judgment and analytical skills to recommend improvements/changes in process.
• Considers/explores new and creative options to further improve areas of accountability in keeping with strategies and goals.
• With the assistance of assigned financial staff, reviews periodic financial statements and reports, and makes changes in resource allocation, spending, and other relevant business activity, to ensure the financial viability and budget compliance.
• Supports and adheres to the financial controls and related policies and procedures and ensures that administrative and business activities are conducted in support of operational excellence.
• With the support of and in coordination with the Human Resources and Organization Development function, maintains positive personnel relations and strives to be an employer of choice by ensuring that employee questions and concerns are addressed responsively.
• Ensures compliance with laws and regulations and adherence to HR/OD policies and procedures.
• Ensures that performance management programs are effectively administered and individuals receive on-going feedback and coaching on job performance, competencies, values-based behaviors and developmental needs.
• Ensures that policies and procedures regarding corporate compliance and privacy of patient and employee information are observed.
• Exercises due diligence in contracting and other activities with legal risks, and uses the services of the Office of General Counsel as appropriate.
• Personally models professional confidentiality and discretion in all communications and exchanges of information.
• Demonstrates a visible working style, acts in a manner that is consistent with and shows commitment to the values and leadership competencies.
• Demonstrated ability to manage, teach, make…