Client Care Manager

We are a well-established and growing home care company proudly serving the Richmond community. Everything we do is rooted in meaningful relationships that help people thrive. We don't just deliver exceptional care—we create an environment where clients and caregivers feel motivated, supported, and empowered to live fuller lives.

We are seeking a talented, energetic, and adaptable Client Care Manager to play a key leadership role in our organization. This is an opportunity for a compassionate, solutions-oriented professional who thrives in a fast-paced environment and wants to make a real difference—both operationally and personally—in the lives of others.

Reporting directly to our Administrator, the Client Care Manager oversees all client-related operations, including scheduling, caregiver-client matching, and quality assurance. You will lead and support scheduling and after-hours teams, foster a positive and collaborative culture, and ensure we consistently exceed client expectations.

This role blends people leadership, operational excellence, and relationship-building
, making it ideal for someone who enjoys balancing strategy with hands-on problem-solving.

• Supervise and support caregivers through performance management, coaching, and development
• Resolve client and caregiver concerns with empathy and professionalism
• Meet with clients to assess care needs and strengthen relationships
• Maintain accurate client and employee documentation with strict confidentiality
• Oversee phone, text, and email communications from clients and caregivers
• Manage the Scheduler and After-Hours teams, including every other weekend oversight
• Collaborate with a third-party vendor conducting monthly client satisfaction surveys and follow up as needed
• Proactively check in with new and existing clients and caregivers to ensure quality and continuity of care
• Develop and improve processes to enhance efficiency and service delivery
• Prepare reports for weekly staff meetings and communicate scheduling and staffing needs to leadership
• Support ad hoc projects that drive client satisfaction and revenue growth

• 4+ years of supervisory or management experience in home care or a healthcare-related setting (preferred)
• At least 2 years of experience working in healthcare or home care with elderly, disabled, or supportive-care populations
• Exceptional customer service and interpersonal skills
• Strong organizational and time-management abilities
• Excellent written and verbal communication skills
• Proficiency with technology (Google Suite, Excel, PowerPoint, etc.)
• Experience with scheduling software preferred
• Salary: $60,000–$70,000
  , commensurate with experience
• Bonus opportunities based on performance
• Opportunity to grow with a mission-driven organization that values leadership, collaboration, and impact

If you are passionate about high-quality care, enjoy leading teams, and want to be part of a company that truly values connection and purpose, we would love to hear from you.