Project Manager of Creative Services

Project Manager of Creative Services

Position Number: 922175

Full Time or Part Time: Full Time

Anticipated Recruitment Range: $47,379 - $65,020

Position Type: Non-Faculty

Job Category: Non-Faculty Professional

University Communication (UC) translates ECU’s message into strategic and compelling communication and campaigns through the university web site, news releases, its official social media, East magazine, storytelling, production of promotional videos and video news stories along with infographics, creation and development of promotional brochures, and annual reports. The purpose is to provide strategic communication and marketing guidance and support to increase the knowledge, understanding, appreciation and support of the University and its work with broad and varied constituencies, from prospective students to identified thought leaders to prospective donors.

Through ECU News Services UC performs media relations, public affairs, internal communication and strategic communication work on behalf of the university and reports and disseminates information about events, activities, research, policies, individuals and alumni of the University, both through the media, videos, ecu.edu, the university website and through owned publications and other forums.

UC, through Creative Services, works with all university departments to conceptualize, design, develop, and produce written, audio-visual, digital and print projects to brand, communicate, and market their messages to appropriate audiences. Creative Services also provides strategic marketing advice for the university, including performing advertising buys for the university.

The Project Manager oversees the coordination, scheduling, and delivery of creative projects that support the university’s brand, marketing, and communication priorities. This position provides operational and planning support to the Director of Brand Management and Creative Services, with a focus on improving workflow efficiency, supporting brand consistency, and enhancing the effectiveness of creative services. The role requires strong organizational skills, the ability to manage multiple tasks simultaneously, and a commitment to providing high-quality customer service.

The Project Manager must be able to communicate clearly and professionally with campus stakeholders at all levels, including faculty, staff, administrators, and external partners.

• Manage daily operations of creative projects, including development of project scopes, schedules, deliverables, and facilitating project kick‑offs and consultations with stakeholders.
• Coordinate resources and timelines in collaboration with creative staff and external partners.
• Monitor project progress and implement corrective actions to ensure timely, high‑quality completion.
• Maintain accurate project records, including briefs, schedules, and approvals.

• Manage stakeholder expectations.
• Serve as a primary contact for campus clients, ensuring timely, professional, and solutions‑oriented service.
• Gather requirements and translate client needs into clear project direction.
• Communicate project expectations, timelines, and updates to stakeholders.
• Facilitate review and approval processes between clients and creative staff.
• Advocate and re‑direct clients toward best practices in design and brand representation, as needed.
• Support initiatives set forth by the Director in campus‑wide brand unification, awareness, and affinity efforts.

• Support the implementation of operational practices that improve efficiency and consistency across the department.
• Identify issues that may impact workflow or quality and recommend improvements when appropriate.
• Assist in monitoring project pipelines to maintain balanced workloads and meet service expectations.
• Manage creative operations software and tools with quarterly reviews of project routing to eliminate bottlenecks and potential delays.
• Relay the importance of brand compliance in all project work.

• Coordinate with designers,…