Manager, PAS Operations - Patient Access Services Admin

Position Summary
Management accountability and responsibility for interventions and activities that enable the capabilities of the departments in areas such as Scheduling, Pre‑registration, Registration, Bed Management, Insurance Verification and Financial Counseling to support patient satisfaction and revenue enhancement. Accountable for ensuring department performance in accordance with goals, communicating key decisions, facilitating work plans, budgets and staffing, and ensuring policies and procedures support a safety culture, evidence‑based care, high reliability, performance improvement and transparency.

Serves as the liaison between leadership teams and staff to foster a positive organizational culture in decision making and performance management.

• Review daily, weekly and monthly staff quality and production reports to ensure best practice levels and adjust accordingly.
• Conduct daily rounding, regular one‑on‑one meetings with direct reports and unit meetings to identify and resolve issues.
• Ensure staff complete work with accountability and ownership, monitoring metrics related to productivity and quality.
• Serve as liaison to core services for financial clearance, training, quality assurance, analytics and performance improvement.
• Maintain a thorough understanding of all core registration processes, point of service collections, financial assistance, Medicare and Medicaid program benefits, insurance requirements and payer authorizations to ensure clearance requirements are met.
• Demonstrate extensive functional knowledge of all systems and software utilized within Patient Access.
• Provide constant communication with key leadership regarding quality monitoring results, training needs and deficiencies, and collaborate on strategies for meeting customer expectations.
• Audit accounts to ensure quality assurance standards are met, including demographic, insurance payor information and signatures for consents.
• Provide coaching, education and training to direct reports with assistance from the Training & Education Department.
• Monitor and ensure adherence to policies and procedures through systematic review or audits.
• Ensure compliance with applicable governing, regulating and accrediting bodies, licensure, laws and regulations.
• Demonstrate a commitment to customer service by providing responsive support, developing solid working relationships and delivering high quality, value‑added services.
• Develop and maintain a culture that promotes service excellence and employee empowerment to act in the best interest of those caring for patients.
• Monitor performance to service level commitments, taking corrective action as needed and continually seeking new approaches to optimize delivery of services.
• Facilitate positive relationships and communications between departments and key stakeholders through meetings, rounding and one‑to‑one communications.
• Plan and manage cost‑effective use of staff and resources meeting organizational needs and services.
• Evaluate and continuously improve service delivery through data collection, planning and implementation to meet organizational needs.
• Recommend improvements or changes in process with strong independent judgment and analytical skills.
• Explore new and creative options to improve accountability in keeping with strategies and goals.
• Review periodic financial statements and reports with financial staff, making changes in resource allocation, spending and other business activity to ensure financial viability and budget compliance.
• Support and adhere to financial controls and related policies and procedures and ensure administrative and business activities support operational excellence.
• Maintain positive personnel relations and strive to be an employer of choice, addressing employee questions and concerns responsively.
• Ensure compliance with laws and regulations and adherence to HR/OD policies and procedures.
• Ensure that performance management programs are effectively administered and individuals receive ongoing feedback and coaching on job performance.
• Ensure that policies and procedures regarding corporate compliance and privacy of patient and employee information are…