Director, Plant Operations-BioMedical

Position Summary

Responsibility, accountability and decision‑making authority for facilitating the implementation of systems, programs and strategic initiatives that advance entity capability. Develops and aligns strategies, initiatives, supporting infrastructure, and budgets that enable a department(s) to achieve results that align with established quality imperatives to create and sustain operational excellence. Communicates department(s) objectives to staff to ensure understanding of goals and their alignment. Oversees department(s) initiatives and operations, including staff, budget, and vendor management.

Measures effectiveness and takes steps to ensure continuous improvement of department performance. Facilitates change to advance the organization and uses resources and operational practices to drive execution of plans. Ensures that policies, procedures and practices are followed to support a safety culture, evidence‑based care, high reliability, performance improvement and transparency. Accountable for a positive organizational culture in decision making and performance management to influence work attitudes and enhance job satisfaction.

Member of entity management teams and functions as a key liaison between the leadership teams, staff and physician partners of the health care facility and programs.

• Responsible for the successful performance of area of accountability.
• Maximizes the efficiency of processes and actions to support the operations of area of accountability.
• Sets expectations, assigns accountabilities, and measures performance against expectations in area of accountability.
• Develops and monitors action plans to improve performance against expectations in area of accountability.
• Conducts the affairs and operations of the area of accountability in support of operational excellence.
• Provides direction and leadership to management and staff in area of accountability.
• Identifies, coordinates and adjusts resources as needed.
• Regularly tracks and trends data and assesses progress/achievement of agreed-upon performance measures, and provides periodic reports to key stakeholders.
• Responsibility for monitoring and coherence to policies and procedures.
• Ensures effective operations and support for compliance with applicable governing, regulating and accrediting bodies, licensure, laws and regulations.
• Maintains clinical competency in procedures provided by department. May work in direct patient care at time.
• Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships with end user customers, and delivering high quality, value-added services.
• Develops and maintains a culture that promotes service excellence and employee empowerment to act in the best interest of those directly caring for our patients.
• Directs, plans, and manages the information technology infrastructure to assure continuous operation of all standard, enterprise-wide business critical systems.
• Ensures the design, implementation, and enhancement of a standards-based technology infrastructure to support rapid assimilation of IS business solutions.
• Affirms the adoption and use of IT Service Management (ITSM) by managing team compliance with IS governance and ITSM processes and ensuring ITSM subject matter expertise within the team.
• Monitors performance to service level commitments taking corrective action as needed and continually seeking new approaches to optimize delivery of services.
• Facilitates positive relationships and communications between departments and key stakeholders, through various means, such as conducting and attending meetings, rounding, having one-to-one communications, and generally being visible and accessible to colleagues and staff.
• Plan and manage cost effective use of staff and resources in meeting organizational needs and services.
• Evaluate and continuously improve service delivery through data collection, planning and implementation to meet organizational needs.
• Demonstrates strong independent judgment and analytical skills to recommend improvements/changes in process.
• Considers/explores new and creative options to further…