Senior Director, Vendor Management

Overview

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum
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The Senior Director of Vendor Management owns strategic governance regarding our business partner relationships involving compliance within a designated region, ensuring alignment with company policies and operational objectives. This role is responsible for managing day-to-day field activities involving business partners to enhance network performance and operational efficiency. The Senior Director executes a comprehensive vendor management strategy to optimize the customer experience.

• Develop and implement vendor compliance policies and procedures to ensure adherence to company standards and regulatory requirements.
• Monitor vendor performance regularly and work with business partners to ensure consistency and goal adherence by implementing performance action plans when needed to drive improvement regarding compliance and service quality.
• Collaborate with cross-functional teams to develop and enforce vendor contracts, SLA (service level agreements), and KPI (key performance indicators) to include escalation responsiveness and headcount budgeting.
• Lead audits and assessments of vendor operations to identify areas for improvement and ensure compliance with industry standards, including but not limited to CPE inventory and quality control.
• Establish and maintain relationships with key vendor partners to foster collaboration and resolve issues efficiently.
• Provide guidance and support to field operations teams on vendor management best practices and compliance requirements, including managing training initiatives for business partners.
• Develop and manage operating and capital budgets related to vendor management activities.
• Ensure effective onboarding, offboarding, and credentialing processes for vendors and subcontractors.
• Collaborate with legal and regulatory teams to ensure vendor agreements comply with applicable laws and regulations.
• Monitor industry trends and best practices related to vendor management and compliance, recommending and implementing process improvements as needed.

• Minimum 15 years of business management experience, with increasing levels of responsibility in vendor management or related fields with half of those years being within the telecommunications industry.
• Certifications surrounding data analytics and process improvements are a plus, such as Six Sigma or Franklin Covey programs, and leadership experience.
• A thorough understanding of Net Promoter Score (NPS) and the effects that initial actions have on industry and brand reputation. Ability to parse data and layout a collective improvement plan.
• Proven success in developing and implementing vendor compliance programs.
• Strong understanding of vendor selection, performance management, and contract negotiation.
• Experience in conducting in-person and virtual audits and assessments of vendor operations.
• Excellent communication and negotiation skills with the ability to build strong relationships with external partners.
• Demonstrates leadership and problem-solving abilities in a complex operational environment.
• Proficiency in MS Office software (Excel, Word, PowerPoint).
• Strong project management skills with the ability to prioritize and manage multiple initiatives.
• Knowledge of regulatory requirements and industry standards related to vendor management.
• Valid driver's license in compliance with state law.

At Optimum, we're fueled by our four core pillars:
Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is a daily commitment to fostering an environment of collaboration, innovation, and positivity.

Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.

These pillars shape Optimum as a place of excellence, trustworthiness, and thriving community. If you…