Service Technician, Carlton Scale

Job Details

Job Location
: NC Greenville - Greenville, NC 27834

Position Type
:
Full Time

Salary Range
: $24.00 - $26.00 Hourly

Job Category
:
Installation - Maint - Repair

Purpose The Service Technician role is critical in how value is delivered to our Industrial customers who rely upon weighing as a critical control point in their businesses and operations. Our customers trust this position to perform preventative maintenance services, calibrations, service and repairs, and installations on industrial weighing equipment. This provides critical value to our customers and enables them to support their safety, compliance, quality, and performance goals.

Essential Job Functions

• Able to recognize safety hazards related to specific jobs and tasks and to proactively plan to remove or successfully mitigate risks in support of CIS and Customer Safety requirements.
• Successfully obtain Commercial Driver’s License (CDL) within six months of date of hire to support hiring requirements; actively support all CDL maintenance requirements; drive safely, and obey all DOT guidelines at all times
• Answer the bell – always be on-time, ready to serve, and always demonstrate the highest level of professionalism;
  Proactively plan for every service order and request.
• Support all workflow and Service Order (SO) data management requirements for CIS. This includes the use of all company provided tools, applications, and resources to manage the entire lifecycle of a SO and includes calibration details, asset information, time keeping, service notes, customer signatures, and all other related details.
  • Ensure that all data is complete and correct at all times.
• Performs calibrations and preventative maintenance duties on industrial scales and other weighing equipment; ensure all regulatory and quality requirements are supported (ex. Carlton Scale Industrial Standards, Customer-specified Standards, HB44, etc.)
• Actively listen to customer feedback and information to align on expectations and what will be required for success; leverage your Manager for support on situations that may not be clear
• Ensure clear communication at all times; avoid surprises and ensure customers understand service action plans, especially if work will be required to span multiple trips or time periods
• Diagnose and troubleshoot customer equipment; ensure connections and integration points with other equipment are defined and whether or not we may need other support to understand root causes of issues (ex. Third party PLC controllers, other production equipment, material handling systems, etc.)
• Support all equipment installation efforts, individually, and as part of a team
• Ensure all customer service level agreements are achieved to support expectations
• Ability to work overtime and on a rotating on-call schedule including nights and weekends based on customer demand
• Proactively discuss risks with customers and how they may provide opportunities to upgrade existing equipment or to improve service agreements for improved performance
• Explore conversations with customers who are interested in modernizing and upgrading their equipment; leverage CIS Lead Management tool for efficient communication
• Develop and maintain strong collaborative relationships with customers and CIS sales teams to create long-lasting customer relationships and to proactively add value to our customers
• Solicit referrals for new customers and direct this information to sales and service teams
• Maintain all inventory and tools in accordance with company policies and procedures

Accountability

• Follow all company procedures, rules and regulations outlined in the Employee Handbook and Policy & Procedure Manuals; “Details Matter”
• Fully understand and support all CIS Safety Policies & Procedures; commit to timely and complete support of all Safety initiatives and programs
• Fully understand and commit to application of the Hierarchy of Controls model to identify, manage, and remove/mitigate all job hazards for every job, every time.
• Understand and actively learn the “Science of Weighing” and why what we do matters. Fully understand required metrological, quality, and documentation policies and procedures that are…