ECommerce Operations Manager

Job Title

eCommerce Operations Manager

Information Technology

What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented eCommerce Operations Manager based at our Greenville, NC location.

• Own the day‑to‑day operation of the eCommerce platform, ensuring site performance, stability, security updates, releases, and backups meet business and customer expectations.
• Lead eCommerce platform initiatives, including platform selection, implementation, enhancements, and upgrades, aligning technology decisions with marketing and business goals.
• Partner with marketing, IT, data, creative, merchandising, as well as other cross‑functional teams and external vendors, to scope, plan, and deliver platform improvements and ongoing maintenance.
• Conduct discovery sessions with stakeholders and customers to gather requirements, define workflows, and support seamless system integrations and data connectivity.
• Serve as the subject matter expert and project lead for customer onboarding and complex system integrations, guiding projects from requirements through launch.
• Troubleshoot platform, integration, and data issues, documenting resolutions and improving processes to prevent recurring problems.
• Monitor and analyze key performance indicators; own operational KPI reporting and deliver data‑driven insights.
• Own integrated project plans, timelines, and delivery governance to ensure cross‑functional and global alignment.
• Support and optimize ecommerce platform generating multi‑million‑dollar annual aftermarket parts revenue.

• A collaborative problem solver who enjoys translating business needs into practical technical solutions.
• Organized and detail‑oriented, with the ability to manage multiple priorities without losing sight of the customer experience.
• A strong communicator who can work effectively with technical and non‑technical partners.
• Curious and data‑driven, always looking for ways to improve performance, usability, and efficiency.
• Comfortable taking ownership and accountability in a fast‑moving, cross‑functional environment.

• Bachelor’s degree in business, information systems, marketing technology, or related field.
• 5-7 years of experience supporting eCommerce platforms, web technologies, data, or IT systems.
• 3-5 years of customer‑facing experience preferred.
• In lieu of a degree, a minimum of 10+ years of equivalent, relevant experience.

• Hands‑on experience managing eCommerce platforms (e.g., platform operations, releases, integrations, and performance monitoring).
• Strong project management skills in a digital or technology environment, including requirements gathering, timelines, and vendor coordination.
• Experience working with web technologies, APIs, and system integrations to support end‑to‑end transactions.
• Data analysis skills, including the ability to interpret KPIs, build insights, and recommend optimization opportunities.
• Proficiency with analytics tools, content management systems, and productivity tools (e.g., Excel, dashboards, reporting tools).
• Solid understanding of SEO, site performance metrics, and eCommerce best practices.
• Ability to troubleshoot technical and data issues and communicate solutions clearly to stakeholders.

Hyster‑Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster‑Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years.

For more information about a career with Hyster‑Yale, please visit hyster‑

Hyster‑Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

Permanent

Full time

40

1-10%

HY US Greenville, NC (Headquarters)

1400 Sullivan Drive

27834

No

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled