IT Support Specialist

Overview

The United States District Court and United States Probation Office for the Eastern District of North Carolina are seeking applicants for a full-time IT Support Specialist in Greenville, NC. The IT Support Specialist provides Audio Visual (AV) and courtroom technology support as well as specialized and routine technical/helpdesk user support services to the judges and staff of the District Court and Probation Offices.

This position reports to the Information Services Manager.

• Monitor and promptly address helpdesk requests, offer technical support, and aid in the maintenance of computer systems and mobile devices, encompassing software and hardware installations, relocations, and modifications. Analyze, isolate, and resolve intricate system issues using available technical resources. Diagnose and rectify computing system failures, including hardware and software, while ensuring compatibility and functionality of user applications.
• Assist with testing and supporting networked courtroom AV equipment.
• Assist with the development and implementation of short-term and long-range automation improvement plans for the court, ensuring changes can be implemented with minimal disruption at the court site. Assist with the plan for disaster recovery operations and testing including network performance, security, anti-virus, intrusion detection, web usage/monitoring, server design and acquisition. Monitor and verify systems/data backups. Produce useful system documentation, perform system startup and shutdown procedures, and maintain control records.
• Recommend, schedule, and plan the installation and testing of new products and improvements to network/computer systems.
• Assist with planning, coordination, implementation, and testing of network security measures to protect data, software, and hardware.
• Provide information and training assistance to users on computer systems and programs, as well as training assistance to court and probation staff and the bar in the use of courtroom presentation systems and equipment.
• Collaborate with IT team members to stay current with IT developments, coordinate and troubleshoot activities related to the courtroom and conferencing systems, and maintain district-wide baselines and standards.
• Troubleshoot, configure, and assist users with mobile devices such as iPhones, iPads, and MiFi devices.
• Travel to other locations in the district as required.
• Other duties as assigned.

To qualify for the position, a high school diploma or equivalent and at least three years of specialized experience are required. Specialized experience is defined as progressively responsible technical experience in, or closely related to, the work of the position with demonstrated knowledge, skills, and abilities to perform the duties. The incumbent should have a thorough working knowledge of Windows-based Intel computer systems, virus protection, electronic mail, hardware and software installation and repairs, application support, data communication functions, and training.

Additional skills should include a working knowledge of basic network connectivity and the ability to troubleshoot basic network access issues. Expertise with peripherals such as printers, scanners, keyboards, optical mice, video-conferencing equipment, and related devices is required.

The incumbent must be a self-starter, customer-service oriented, mature, and able to exercise good judgment; able to work harmoniously with others and communicate effectively. A judicial employee must maintain a professional appearance and demeanor. The incumbent must be able to work with confidential and sensitive information, work during non-business hours as required, and lift and move moderately heavy items.

Preference will be given to candidates with an associate or bachelor's degree in a computer-related program and/or certifications such as Network+, A+, MCP, MCSE, or other computer-related credentials. Preference will also be given to candidates with experience with recent software versions including Microsoft Active Directory, MS Outlook/MS Teams, Microsoft Windows 10/11, Microsoft 365, Windows Server , VMware vSphere and Horizon, Adobe Acrobat, Mobility Management solutions (Airwatch/Workspace One), and Apple iOS devices.

Applicants must be United States citizens or lawful permanent residents actively seeking citizenship. Judicial Branch employees are considered "at will" employees and are not subject to the employment regulations of competitive service. Salary will be based on experience and qualifications. Electronic Fund Transfer (EFT) for payroll deposit is required.

Applicants will be required to submit to a background investigation (including references, criminal history, and credit history) prior to an offer of employment. The selected candidate will also be required to submit fingerprints for an FBI background check. A ten-year background investigation with periodic updates every five years thereafter is…