Director, Network Engineering and Operations

Position Summary

The Director of Network Engineering and Operations at ECU Health is a senior technical leader responsible for the strategic planning, design, implementation, and operation of the organization's network systems. This pivotal role ensures the reliability, security, and efficiency of the network infrastructure, aligning it with ECU Health's goals and objectives. The Director develops and executes network strategies that support the organization's mission and objectives, oversees the allocation and management of resources to ensure optimal network performance, and ensures the network's reliability and security through proactive measures and continuous monitoring.

Additionally, the Director works closely with other departments to integrate network infrastructure with organizational goals, leads project planning and execution, including design, vendor evaluation and management, and implementation across multiple systems and provides technical guidance and supervision in the development, implementation, and support of network systems and security. The ideal candidate for this role will have proven experience in managing and leading technical teams, in depth knowledge of network equipment, protocols, tools, and related infrastructure and security, and strong project management capabilities to oversee complex network projects.

They should also possess the ability to work effectively with cross-functional teams to achieve common goals and the ability to make informed recommendations in areas requiring advanced technical knowledge.

• Formulate strategies for network infrastructure architecture and technology upgrades, wired and wireless, that are essential for supporting business growth and operational performance.
• Create and manage a multi-year roadmap for Network Engineering and Operations, encompassing system upgrades, enhancements, and implementation activities that align with ECU Health's business plans, vendor product developments, and support requirements. Ensure alignment with other IS team roadmaps.
• Ensure the network system meets performance, security, and scalability needs. Collaborate with various departments to align system capabilities with business goals.
• Collaborate with different stakeholders to facilitate efficient data flow and communication across the enterprise, ensuring the network infrastructure supports organizational objectives.
• Provide infrastructure and capabilities to support secure, compliant device access to applications.
• Implement appropriate network connectivity to internal data centers, co-location data centers, and cloud services.
• Manage and coordinate with outside vendors in the selection of products and services.
• Create, develop, and implement policies & procedures for standardizing network services activities.
• Maintain inventory, drawings, and other documentation to represent the network infrastructure.
• Establish and maintain key performance indicators (KPIs) for network performance and reliability. Monitor and analyze network metrics to identify areas for improvement and optimize network performance. Develop reporting mechanisms to provide insights into network performance to stakeholders.
• Oversee tests and breach simulations that help determine vulnerabilities within network engineering. Regularly test firewalls and data encryption technologies. Deploy new security software and hardware based on existing weaknesses and current cybersecurity trends.
• Identify opportunities to automate network provisioning, monitoring, management and incident response tasks. Implement network automation tools and frameworks to streamline operational processes and enhance efficiency. Drive continuous improvement through the adoption of automation technologies and practices.
• Collaborate with cross-functional teams to develop and implement network solutions for cloud environments (such as AWS, Azure, or Google Cloud). Ensure seamless integration of on-premises and cloud-based network system.
• Implement robust network security measures and protocols to safeguard data and systems. Stay abreast of emerging security threats and industry…