Manager , PAS Operations - Patient Access Services

Overview

Manager, PAS Operations - Patient Access Services Admin at ECU Health. ECU Health is a mission-driven health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers in more than 180 primary and specialty clinics located in more than 130 locations.

Position summary content retained from original description.

Management accountability and responsibility for interventions and activities that will be effective and appropriate to further enable the capability of the departments. Assigned functional areas may include Scheduling, Pre-registration, Registration, Bed Management, Insurance Verification, and Financial Counseling in support of patient satisfaction and revenue enhancement. Accountable for ensuring performance of the departments in accordance with goals and stewardship responsibilities. Communicates key management decisions and informs department leadership of issues affecting department performance effectiveness.

Facilitates development of and adjustments to work plans, work processes, budgets, staffing levels, and other resources needed to deliver services that meet expectations of the departments. Facilitates change to advance the organization and uses resources and operational practices to drive execution of plans. Ensures that policies, procedures and practices are followed to support a safety culture, evidence based care, high reliability, performance improvement and transparency.

Accountable for a positive organizational culture in decision making and performance management to influence work attitudes and enhance job satisfaction. Key liaison between the leadership teams and staff of the health care facility and programs.

• Review daily, weekly and monthly staff quality and production reports to ensure all areas of operations are performing at best practice levels and adjust accordingly.
• Conduct daily rounding, regular one-on-one meetings with all direct reports, and regular unit meetings to identify and resolve any issues.
• Ensure staff complete work with a sense of accountability and ownership, as relates to their work area assignments by closely monitoring department metrics related to productivity and quality.
• Serves as liaison to core services for financial clearance, training, quality assurance, analytics and performance improvement.
• Maintain a thorough understanding of all core registration processes, point of service collections, financial assistance, Medicare and Medicaid program benefits, insurance requirements and payer authorizations to ensure that all financial clearance requirements have been met.
• Demonstrates an extensive and functional knowledge of all systems and software utilized within Patient Access.
• Provide constant communication with key leadership regarding quality monitoring results, any identified and/or recommended training needs and deficiencies, and to collaborate on strategies for meeting and exceeding customer expectations.
• Audit accounts to ensure all quality assurance standards are met including demographic, insurance payor information and signatures are acquired for consents and documented correctly.
• Provide coaching/education training to direct reports with the assistance from the Training & Education Department.
• Monitors and ensure adherence to policies and procedures through systematic review or audits.
• Ensures effective operations and support for compliance with applicable governing, regulating and accrediting bodies, licensure, laws and regulations.
• Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships with end user customers, and delivering high quality, value-added services.
• Develops and maintains a culture that promotes service excellence and employee empowerment to act in the best interest of those directly caring for our patients.
• Monitors performance to service level commitments taking corrective action as needed and continually seeking new…