Referral Coordinator​/Office Support SPLIT Position

Overview

Mission: “Changing lives throughout Eastern North Carolina”

THIS IS A SPLIT POSITION MONDAY/WEDNESDAY in Greenville; TUESDAY/THURSDAY in New Bern 8am to 6pm

PLEASE DO NOT APPLY IF YOU CANNOT SPLIT YOUR TIME BETWEEN GREENVILLE AND NEW BERN

The Referral Coordinator builds and supports relationships between referral sources, clients/families, and the team to enable efficient service delivery. The Office Support Specialist ensures administrative activities run efficiently, optimizes office systems, and supports referral relationships.

• Schedule and reschedule client appointments (treatments only)
• Obtain and send medical history and other required information
• Process insurance authorizations (Medicaid and private) and monitor authorizations
• Communicate schedule changes with team members clearly and timely
• Maintain Electronic Health Records and send/receive faxes
• Monitor cancellations and no-shows to increase accountability
• Collect copays and monitor patient balances in Fusion
• Deliver an excellent client experience: greet all clients, confirm appointments, follow up, and maintain compliance with insurance regulations
• Develop and implement efficient documentation and paperwork flow
• Assist in marketing content, client testimonials, and social media
• Help produce client and team events and celebrations
• Perform housekeeping tasks: disinfect spaces, organize clinic, laundry and dishwasher

• Customer service rating > 66 and 100% accurate co-pay and payment capture
• Faxes processed within 12 hours of receipt
• Clinic organization maintained daily
• Appointment confirmations for all clients, including holidays
• Referral sources contacted within 3 business days

• High school diploma or equivalent; post‑secondary education preferred
• Experience in administrative or customer service role, preferably in a healthcare clinic
• Strong organizational and multitasking skills with excellent customer service orientation
• Proficiency in EHR systems, scheduling software, fax machines, and basic office equipment
• Knowledge of insurance authorization process (Medicaid and private) and documentation requirements
• Basic marketing knowledge: social media, reviews, and content creation
• Ability to develop and implement systems to enhance clinic efficiency
• Supportive attitude and willingness to foster a fun, organized clinic environment
• Physical ability to perform light housekeeping tasks

Ability to perform light housekeeping tasks such as organizing, disinfecting, and completing laundry.

Be an ambassador of the clinic’s values by fostering meaningful connections, participating in team events, and contributing to a supportive and collaborative environment.