Patient Access Representative III - Cancer Center Admissions

Overview

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include performing all pre-arrival duties related to the pre-registration and financial clearance process for both outpatient and inpatient services. This position is responsible for collecting proper demographic and financial data to insure hospital bill is paid by a third party payer or the patient, in addition to verifying insurance eligibility, referral coordination, and securing authorization.

Acts as primary liaison for patients receiving professional and hospital services at ECU Health.

• Create the first impression of the organization’s services to patients, families, and external customers.
• Perform pre-arrival duties related to pre-registration and financial clearance for both outpatient and inpatient services.
• Collect demographic and financial data to ensure hospital bills are paid by a third party payer or the patient.
• Verify insurance eligibility, coordinate referrals, and secure required authorizations.
• Act as the primary liaison for patients receiving professional and hospital services at ECU Health.

• High School or Equivalent (GED) or higher is required.
• Associate Degree: preferred
• Bachelor’s Degree: preferred
• 2 to 4 years of Registration, Scheduling and Insurance Authorization experience within a healthcare setting is required.
• 5 Years Of Customer Service Experience Is Required.
• Excellent communication (both written and oral), attention to detail, organization, and multitasking skills required.
• Proficient computer skills;
  Experience with Microsoft Office applications (Outlook, Word and Excel).

• Experience with EPIC and medical office workflows
• Insurance Verification Experience

• 10am to 7pm
• Day shift
• Full-time position

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification. We value diversity and are proud to be an equal opportunity employer.

Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.