Manager, Ambulatory Capacity Management

Join to apply for the Manager, Ambulatory Capacity Management role at ECU Health

The Manager, Ambulatory Capacity Management is a subject‑matter expert for Epic provider and resource templates, providing ongoing analysis of utilization and template design for ECU Health Physician practices.

The primary focus is to maintain optimal provider templates, consult with the Director of Ambulatory Patient Access Services, clinic and physician leaders, Information Services teams, and oversee the Central Template Office.

The Manager will analyze demand and capacity data to create actionable recommendations for improvement and consult with internal stakeholders to create and maintain Epic decision trees.

• Bachelor's Degree or higher in Business Administration, Health Care Management, Public Health Administration, Health Information Management, or related.
• Three to five years of direct experience with Epic scheduling workflows, including provider template creation/build.
• Two years in a healthcare supervisory role overseeing staff.
• Demonstrated ability to manage, teach, make independent decisions and assume responsibility.
• Strong interpersonal communication skills, verbal and written.
• Ability to communicate and work effectively with all levels of staff.
• Working knowledge of PC‑based applications (Word, Excel, PowerPoint, Outlook).
• Ability to foster collaboration between multiple parties.
• Ability to plan, organize, and effectively present ideas and concepts to groups.
• Ability to think conceptually and apply concepts in a practical application.

• Hybrid Schedule

ECU Health is a mission‑driven, 1,708‑bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. It comprises 13,000 team members, nine hospitals and a physician group that includes over 1,100 academic and community providers practicing in more than 130 locations. The flagship ECU Health Medical Center and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University.

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre‑employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Hospitals and Health Care