Patient Access Representative III - PAS Pre Service Center

ECU Health

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include performing all pre-arrival duties related to the pre‑registration and financial clearance process for both outpatient and inpatient services. This position is responsible for collecting proper demographic and financial data to ensure the hospital bill is paid by a third‑party payer or the patient, in addition to verifying insurance eligibility, referral coordination, and securing authorization.

It acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

• High School or Equivalent (GED) or higher is required
• Associate Degree: preferred
• Bachelors Degree: preferred
• 2 to 4 years of registration, scheduling and insurance authorization experience within a healthcare setting is required
• 5 years of customer service experience is required
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
• Proficient computer skills; experience with Microsoft Office applications (Outlook, Word, and Excel)
• Experience with EPIC and medical office workflows (preferred)
• Insurance verification experience (preferred)

Mon thru Fri with weekends as needed

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

We value diversity and are proud to be an equal‑opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Offers of employment are subject to successful completion of all pre‑employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.