Operations Manager Hem​/Onc

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Physicians East, P.A. is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.

FT role based at Arlington location, Monday-Friday, 8 a.m.

- 5 p.m. Additional hours may be required to meet the needs of the business. Weekend work is rare but can occasionally be necessary.

Supervision Received: Reports to Director of Operations.

Supervision Exercised: Supervises all departmental staff as assigned.

Requires sitting for long periods of time. Working in office environment. Some bending and stretching required. Working under stress and use of telephone required. Manual dexterity required for use of calculator and computer keyboard.

Work is performed in an office environment. Extensive telephone contact with insurance companies, medical facilities, patients, and internal staff.

The Operations Manager is responsible for the overall administration and operations of the Hematology/Oncology practice, including its in‑house chemotherapy infusion center. This role ensures efficient workflows, regulatory compliance, financial performance, and a patient‑centered environment. The manager will oversee staff, coordinate with physicians, and maintain seamless integration between clinical and administrative functions. The manager is responsible for performing the tasks and duties below under the guidance and direction of the Director of Operations.

This position will be required to follow policies and procedures set forth by Physicians East, P.A. and abide by the policies and regulations set for by the Health Information Portability & Accountability Act (HIPAA), HCFA, and any other state and federal regulatory requirements necessary to perform the functions of the position.

• Oversee daily operations of the Hem/Onc clinic and infusion center.
• Manage patient scheduling, treatment coordination, and physician support services.
• Ensure efficient patient flow and minimize wait times.
• Ensure seamless collaboration with laboratory, pharmacy, and ancillary services.
• Develop and implement policies and procedures consistent with oncology best practices.
• Coordinate physician meetings and maintain agenda & minutes. Communicate office/staff issues and physician needs/concerns to corporate leadership.
• Act as a liaison with other departments, corporate leadership & the community to project the practice and providers positively.

• Recruit, train, and evaluate team members to maintain high performance.
• Foster a positive, patient-centered culture across the practice.
• Supervise APPs, including vacations, call, and office coverage. Hold regular meetings and maintain minutes as required by the respective boards.

• Work closely with clinical supervisor providing support in her functions and understanding how the clinical position impacts the financial aspect of the POD.
• Perform cost analysis and workflow analysis for various projects/equipment determined by physicians and personal observations. Improve office workflows and continually seek ways to improve processes. Maintain vision for where healthcare and practice should be going.
• Evaluate/order/approve supplies and equipment purchases. Approve invoices for payment and send to Finance Department. Maintain and minimize office expenses.
• Maintain office reports and act on information obtained to determine staffing/training/advertising needs.
• Verify responsibilities are carried through, and error rate is minimal/acceptable.
• Provide technical support for minor system problems (computers/printers/phones). Super User for Electronic Medical Record and Practice Management System. Assist with system upgrades, training and attend meetings regarding potential system changes.
• Seek methods to improve patient satisfaction & patient education. Handle patient concerns/complaints…