Federal Study; On-Campus - Reservations Office-Customer Service Specialists
Job in
Greenville, Pitt County, North Carolina, 27834, USA
Listing for:
East Carolina University
Part Time, Apprenticeship/Internship
position
Listed on 2026-02-01
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Position: Federal Work Study (On-Campus - Central Reservations Office-Customer Service Specialists)
ECU Department of Student Involvement and Leadership - Student Life is currently seeking several Federal Work Study Central Reservations Office Student Assistant/Customer Service Specialists. The Customer Service Specialist is a part-time position with clerical responsibilities that support the functions of the Student Centers within the Central Reservations Office. Customer service specialists are directly supervised by professional staff within the Department of Student Involvement and Leadership.
The Customer Service Specialists are expected to fulfill the following general roles and responsibilities:
Administrator: complete all necessary paperwork, forms, maintain logs and tasks as required, attend scheduled shifts, and know the staff manual protocols.Customer Service: acknowledge and greet students, staff, faculty, and University guests, know campus resources and departmental functions to connect individuals to resources appropriately, assist with campus navigation, and help create a welcoming environment.Clerical Aid: file records, maintain logs, answer phone calls, relay messages, and operate common office equipment such as computers, copiers, scanners, calculators, and fax machines.Security: ensure the safety of patrons during events, enforce facility policies and capacity limits, deter theft, and be knowledgeable of emergency evacuation and lockdown procedures.Team Member: attend all training sessions, support staff team, assist when needed, and maintain positive communication with staff and all SL employees.University Representative: serve as a positive role model, serve the needs of students, staff, faculty, and guests, and represent SL and ECU positively, including social media conduct.As a student employee within the Division of Student Affairs, students will have opportunities to develop competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains, including:
- Effective Communication
- Accountability/Integrity
- Professionalism
- Cash Handling
- Problem Solving/Effective Reasoning
- Initiative
- Conflict Resolution
- Teamwork
- Adaptability/Resiliency
- Organization/Planning
- Technical Skills
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