Case Manager, Office of Student Rights & Responsibilities

Case Manager, Office of Student Rights & Responsibilities

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Position Number: 001639

Full Time or Part Time: Full Time

Anticipated Recruitment Range: $55,000 - $60,000

Position Type: Non-Faculty

Job Category: Non-Faculty Professional

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming;

creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.

The Case Manager position manages the day-to-day operations related to case management, the direct referral program, and academic integrity violations. The Case Manager reports to the Associate Director and assists in the monitoring of conduct, direct referral, and academic integrity cases. This position supports the OSRR staff with case management, tracking, complaint intakes, hearing scheduling, and presentations. The objective of the Case Manager position is to facilitate the flow of information between various parties.

In addition, the Case Manager position will assist and monitor student cases who have come to the attention of OSRR and other University employees. This position communicates with students, faculty, staff, parents, attorneys, and stakeholders.

• Performs case intake of student conduct matters: directs students to appropriate campus and community resources, and advises faculty, staff, students, parents, and attorneys of the procedures for filing or responding to student conduct complaints
• Manages, reviews, and distributes incident reports to appropriate offices and conduct administrators for adjudication
• Provides ongoing case management and support for student conduct cases, monitors sanctions for completion and prepares overdue sanction notifications as needed, processes and removes registration holds according to policy
• Provides regular contact for communication between parties that may include ECU CARES, UBCT, the SMRT committee, Organizational cases, the students of concern, and “need-to-know” individuals and departments, ensuring that all needed support resources are made known to students of concern. Attend committee meetings and maintain timely and complete case documentation via electronic record-keeping system

• Performs case intake of academic integrity matters: directs students and faculty to appropriate campus and community resources, and advises faculty, staff, students, parents, and attorneys of the procedures for filing or responding to academic integrity complaints
• Manages all reports of academic integrity violations:
  Creates academic integrity cases, prepares documentation and correspondence for all parties, ensures faculty follow procedures and submit appropriate information and documentation, processes academic penalties assigned by faculty with the Registrar, assigns campus intervention fees and other relevant sanctions, processes academic integrity appeals and assigns them to appropriate hearing officers
• Provides ongoing case management support for academic integrity cases, monitors sanctions for completion and prepares overdue sanction notifications as needed, processes and removes registration holds according to policy

• Manages the direct referral process: prepares documentation and correspondence for all parties, oversees the opt-out…