Administrative Support Specialist

The University Cashier's Office day-to-day operations are very similar to that of a commercial bank as it relates to the handling, collecting, and accounting for receipts. The office also issues refunds to students in accordance with University and financial aid guidelines. The Administrative Support Specialist position is responsible for the accurate, efficient, and timely processing of payments to student accounts and the daily balancing of these transactions.

Transactions are processed across the counter, by mail, telephone, and/or fax request. This position will reconcile various processes, including Banner Student Activity, Cash (consolidated drawer and cashier drawers) and Banner General Ledger Cash.

Provide excellent customer service to students, parents, staff, faculty, and all others engaging with the cashier's office. Exceptional communication and a high level of professionalism are expected in all forms of interaction – whether in person by phone, email, or written correspondence. This is a service focused role requiring above average communication skills and professionalism. This position must ensure that student account information is only released in accordance with FERPA regulations, and that credit card data is processed and stored in accordance with PCI standards.

Specifically related to the University's Flight Path programs, this position will serve as the lead on all student questions & inquiries related to balances, payment details, and relevant timelines, and is expected to provide the highest level of support to this segment of the student population.

Receive payments (cash, check, pin-based debit card, other) for student accounts and Third-Party Payments accurately. This position is responsible for reviewing waivers to verify student eligibility for the waiver and processing the corresponding waiver exemption forms in Banner. This position assists with the incoming mail process daily and serves in the monthly rotation to balance student refunds between Banner and Touch Net daily, as well as updating the eRefunds tracking spreadsheet in Excel.

Mail handling duties involve opening, sorting, and verifying for accuracy – such as confirming payment inclusion, verifying proper signatures, and validating correct amounts – followed by data entry into the Banner Student Accounts Receivable (A/R) Module.

Reconcile cash drawer daily and report out of balance issues in accordance with University policy. Maintain records of transactions, scholarships, and all related activities in accordance with University policy.

Generate daily refund spreadsheets using credit balance reports and prepare a daily cancellation comparison spreadsheet leading up to the schedule cancellation dates each semester.

Assist Registrar, Financial Aid, and other Student Financial Services staff with ensuring the successful and efficient operation of the University's Flight Path programs. This includes communicating schedule cancellation related information to relevant departments, as well as reviewing program content on the ECU Cashier website and submitting updates as needed. This position will be expected to attend meetings with internal and external Flight Path partners, providing relevant information and administrative support as needed.

This position will also be responsible for managing Flight Path payment plans on the student payment portal, tracking and posting military discount waivers, supporting the schedule cancellation process, as well as assisting with other needs that arise as the student population and course offerings continue to grow.

Process drops and withdrawals, including posting credits to accounts for reductions in block hour billing after the end of the 100% refund period for Flight Path programs. This position reviews Flight Path withdrawals after the end of the 100% refund period for accuracy, assessing processing fees in accordance with university policy and processing retroactive drops/withdrawals for activity outside of current term.

Other duties and projects as assigned.