Assistant Manager

Overview

The Assistant Manager is responsible for assisting and consulting the Store Manager with overall operations and administrative duties, including determining methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department, upholds policies, procedures, and standards, and is passionate about providing outstanding customer service and promoting merchandise. The position assumes supervisory control in the Store Manager’s absence and is trained in Store Manager responsibilities.

Location:

Greensboro, NC

Hourly: $12.00 - $15.00

Reports to:

Store Manager

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with the Store Manager in establishing action plans to accomplish departmental and store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the absence of the Store Manager.
• Assist with overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers across all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed.
• Deliver outstanding customer service in accordance with the customer service manual, including greeting customers at entry and assisting multiple customers during peak periods.
• Promote and sell services and merchandise offered by Hibbett I City Gear.
• Practice and uphold all company policies, procedures, and standards (operations, personnel, visual, and customer service manuals).
• Protect company assets and financial information by enforcing accurate internal controls and reporting potential fraud risk.

Supervise employees in the absence of the Store Manager, carry out supervisory responsibilities in accordance with company policies and applicable laws, and conduct activities such as interviewing, training, planning, assigning, directing work, and resolving problems.

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1‑3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter with initiative to take on important tasks without being asked.
• Strong attention to detail, capable of handling multiple tasks simultaneously and with precision.
• Team‑player passionate about outstanding customer service and selling merchandise.