Deli Team Member
Listed on 2026-02-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Join to apply for the Deli Team Member role at Refuel Operating Company, LLC
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Reports to: Deli Manager
Type of Position: Full-time or part-time
Refuel is one of the fastest growing convenience store chains in the US – growing ~300% in the past 24 months through 17 acquisitions and new to industry store builds. The company currently owns & operates over 220 stores in the southeast with a total team member population of ~3,000.
Benefits- Competitive payrate
- Raise after 90 days
- Daily Pay
- Employee Assistance Program
- Refuel Rewards (15c off gas, free drinks, hot food discounts and more!)
- 401(k) Retirement
- Life Insurance
- Short‑Term Disability Insurance
- Referral program
- Medical & Prescription Drug Insurance (BCBS Myhealth Toolkit App)
- Myhealth Toolkit App
- MD Live (telemedicine)
- Health and Fitness
- Shop for Care
- Natural Blue
- Dental/Vision Insurance
- Cancer & Accident Insurance
- PTO
- Provides prompt, courteous service by greeting and assisting guests.
- Works well with others in a fast‑paced environment.
- Maintains store cleanliness (food preparation areas, equipment, counter space, etc.), ensuring sanitary and presentable areas.
- Complies with all food safety behaviors including proper food handling procedures and temperature requirements.
- Maintains knowledge of all product offerings and promotions; supports advertising campaigns, sales promotions, and displays.
- Ensures products are fresh, appealing, and of excellent quality for guests.
- Receives product from vendor, follows correct procedures, assists management with ordering and vendor check‑in.
- Monitors food activities to ensure exceptional service; examines food products for correct pricing; manages inventory, pricing, stocking, and rotating merchandise.
- Keeps food fully stocked per planogram and builds to standards.
- Prepares food items per required menu, recipe, and brand standards.
- Follows all cash and merchandise handling policies.
- Identifies and eliminates safety hazards; reports unsafe acts/conditions immediately.
- Uses preselling, upselling, and suggestive selling techniques when operating all point‑of‑sales equipment and communicating with guests.
- Follows emergency response reporting procedures and policy manual.
- Handles customer complaints per company guidelines.
- Adheres to uniform and personal appearance policy.
- Reports to work on time and when scheduled.
- Performs other duties as assigned.
- Sales and customer service skills.
- Ability to read and interpret documents such as rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and speak effectively before customers and employees.
- Basic math (addition, subtraction, multiplication, division).
- Sound judgment and ability to work with minimal supervision.
- Basic computer skills.
- Previous food service experience preferred.
- Must maintain current food handlers or food safety certification as required by county.
- Must be authorized to work in the United States.
- Must be able to stand and/or walk for full shift.
- Ability to bend at the waist with some twisting, up to one hour of the workday.
- May be required to climb a ladder and/or stool, kneel or crouch to store or retrieve materials and/or place or remove signs.
- Employees perform approximately 95% of work indoors; outside work may be required.
- Exposure to intermittent indoor cold temperature extremes in walk‑in cooler and/or freezer.
- Committed to work assigned hours.
- Must be able to work flexible hours (nights, weekends, and holidays).
At‑Will Employment:
This position is at‑will, which means either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation. All the responsibilities listed above are considered essential job functions to this position.
The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. The Company may change or add the job duties, responsibilities, requirements, and aspects listed herein at any time at its sole and final discretion.
Additional Information- Seniority Level: Entry level
- Employment Type: Full-time
- Job Function: Management and Manufacturing
- Industries: Retail
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