Bilingual Parts Specialist; Spanish

Bilingual Parts Specialist (Spanish)

Join to apply for the Bilingual Parts Specialist (Spanish) role at O'Reilly Auto Parts.

The Parts Specialist will provide high level of service to all retail and installer customers, support store management in the accomplishment of assigned tasks, and ensure the successful customer experience from in‑person, telephone, and operational tasks.

• Follow all company customer service programs such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Promptly greet retail and walk‑in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and installer service specialists in serving professional customers.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering all calls, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
• Maintain and secure the cash drawer, accept cash and checks, make accurate change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner in accordance with company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker, planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, and other daily operational tasks.
• Prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after corresponding training is completed.
• Perform in‑store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, scan vehicle trouble codes, replace headlight capsules).
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
• Perform any other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
  Desired.
• ASE certification.
  Desired.
• Fluency in multiple languages (Spanish is highly desired).
  Desired.

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional FSA.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age, veteran status, physical or mental disability, or genetic information. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to or call (800) 471‑7431 option.