Assistant Community Manager

Job Title
:
Assistant Community Manager

Reports To
:
Community Manager

Company Overview: Wellington Advisors is a premier Southeastern Real Estate Firm specializing in third party multi-family Property Management. Wellington Advisors sets the standard of excellence through our knowledgeable, industry-leading team members, who will strive to help you invest in a better tomorrow. At Wellington Advisors, we value our clients’ assets by operating with the highest level of integrity and transparency, while achieving unique goals.

As your chosen management partner, Wellington takes pride in our non-biased ability to extend our professional expertise equally throughout the portfolio.

Job Summary: Wellington Advisors is searching for a motivated and energetic Assistant Community Manager who will be empowered to share their skillset and improve the community’s day-to-day on-site operations. The Assistant Manager works directly alongside both the Community Manager and Leasing Professional (where applicable) to enhance the on-site experience for both residents and prospects.

• Paid Vacation and Sick Leave;
  Vacation amount increases with tenure
• 11 Paid Holidays
• Birthday - Paid 8 hours
• Volunteer Day - Paid 8 hours
• Employer-Sponsored Medical, Dental, Life Insurance and Disability
• Affordable plans for Vision, Accident, Critical Illness, Dependent Life Insurance
• 401k Retirement Plan with Employer Match
• Employee Referral Program
• In-house training and professional development opportunities available

• Assist the Community Manager with training and directing Leasing Professionals.
• Knowledge of our community, as well as nearby competitors.
• Contribute to occupancy goals through both leasing and renewals.
• Respond to leads via CRM (customer relationship management), phone, and email, with the goal of converting leads to tours.
• Show different apartment options to prospects, welcoming them to join our community.
• Complete resident files to include all leases, addendums, and other relevant documents.
• Support the Community Manager with financial operations such as achieving budgeted NOI.
• Enter prospect and resident information into Yardi.
• Assist in rent collection efforts and posting rent payments with the goal of zero percent delinquency.
• Assist residents in submitting work orders and closing out completed work orders. Follow up with residents to confirm satisfaction once the work is completed.
• Respond to other resident questions and concerns in-person or via phone or email.
• Respond to rental verification requests.
• Ensure the leasing office is clean and welcoming.
• Promote and enhance the community’s online presence through online reviews, social media, and ILS’s.
• Complete training modules as assigned.
• Follow Fair Housing guidelines when working with prospects and residents.
• Follow safety guidelines in accordance with OSHA and company standards.

• High School diploma or equivalent
• Three or more years of property management experience preferred
• Experience with Yardi Software preferred
• Driver’s License required

• Regular attendance and punctuality
• Possess strong leadership skills and help motivate the team to take initiative to go above and beyond.
• Creativity skills and ability to prepare and execute resident events, marketing materials, and resident flyers, as needed.
• General administrative skills such as answering phones, emails, etc.
• Strong organizational skills
• Ability to work individually or as a team, dealing with different personalities in a professional manner.
• Basic math, accounting, and computer skills, including budgeting.
• Proficiency with mobile apps for daily use on the job
• Ability to work weekends REQUIRED

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; use hands; reach with hands and arms and talk or hear. The employee is regularly required to stand and sit, as well as occasionally climb or balance and stoop, kneel, crouch, or crawl.

The employee must…