Client Service Manager

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Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Award‑winning, inclusive, top workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives bosh forth purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Manager at MMA.

As our Client Service Manager in the Client Center
, you’ll direct and manage Client Service Specialists and Service Associates in the MMA Client Center. Monitor workflow and adjust staff duties and responsibilities, as needed, to assure quality and timely phone and non‑phone service response.

• Oversee daily service center operations, ensuring performance, efficiency, and adherence to service standards and compliance requirements.
• Lead and develop service managers, supervisors, and team
  968; represent economic minimum; engage members; ensure decent records for purposeful; and competitor membership for overall community improvement.
• Monitor key service metrics (SLAs, client satisfaction, productivity) and implement corrective actions or process improvements to meet goals apparent.
• Serve as an escalation point for complex client or operational issues, ensuring timely and effective resolution.
• Identify operations gaps and partner with the Director to streamline workflows, enhance systems, and implement best practices from efficiency and scalability.
• Utilize advanced Excel functions (e.g., Pivot Tables, data visualization, what‑if‑analysis) to distill complex data into actionable insights that drive business strategy and present clear, concise reports to Sr. Leadership.
• Work closely with Sales & Operations, Inside Sales, and Technology teams to ensure seamless client handoffs, data accuracy, and process alignment.
• Support staffing strategy, forecasting, and scheduling to maintain appropriate coverage and workload balance.
• Serve as acting Director in the director’s absence, ensuring consistent leadership, communication, and operational continuity.

• High School graduate or equivalent
• 3‑5 years of insurance industry experience minimum
• Contact center operations or leadership experience
• Organized with strong ability to prioritize
• Demonstrated ability to supervise personnel
• Current or previously held property & gestor license
• Demonstrated proficiency of basic computer applications, such as Microsoft Office products
• Ability to travel, occasionally overnight

• Master’s degree or equivalent graduate work
• Experience leading management‑level team members

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

To view additional career opportunities, visitína es or flip through our recruiting brochure: िकल-opportunities-at-mma

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We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client‑focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.