VP, Finance - Shared Services

This role is a key strategic leader within the Finance organization and reports to the EVP, Finance (Chief Accounting Officer). The VP, Shared Services is responsible for overseeing three verticals comprising the Shared Services organization, including Accounts Receivable, Deductions Management and Accounts Payable. The VP, Shared Services ensures the organization meets its financial objectives, strengthens internal controls and supports the Company’s strategic initiatives.

This position is based in Greensboro, NC and requires active, on-site leadership to effectively engage teams and strengthen cross-functional collaboration. The role supports a US-based shared services team and an offshore co-source provider totaling approximately 80 professionals. Key priorities for the role are to provide strong and visionary leadership, drive best in class performance across the three verticals, inspire and drive positive change, including process innovation and re-engineering, systems deployment and optimizing relationships with third party service providers.

• Form and direct the strategic vision and operating model for Shared Services across Accounts Receivable, Deductions Management and Accounts Payable.
• Oversee performance, service delivery, and process outcomes across teams led by functional managers.
• Advance standardization, scalability, and continuous improvement.
• Guide teams in setting priorities, allocating resources, and elevating operational performance.
• Develop, mentor, and support team members, building strong relationships through regular in-person interaction.
• Present operational insights, risks, and recommendations to senior finance leadership.

• Steer strategy across credit, collections and cash application.
• Develop scalable operating models to support a growing domestic and international businesses.
• Drive improvements in collection strategies; reduce days sales outstanding.
• Effectively manage risk by monitoring customer credit profiles, outstanding receivables and projected shipping volumes; proactively engage senior leadership to share findings and recommendations and align on future actions.
• Provide decision support to senior leaders by reviewing dashboards, aging trends and risk exposures.
• Enhance credit processes and reporting; drive operational rigor in collections and oversee the implementation of A/R software solutions.
• Optimize service delivery from third party receivables servicing partner.
• Engage directly with A/R teams on-site to review aging, resolve complex accounts, and ensure consistent execution.

• Work with Sales, Logistics, Customer Service and Sourcing leaders to address and reduce the volume of customer deductions.
• Drive best in class processes to analyze, process and recover on deductions.
• Lead deductions reporting and analysis activities; drive innovation; develop more robust KPIs; provide useful, timely information to senior leadership.
• Lead cross-functional monthly deductions meetings, reinforcing alignment through direct engagement with partners.
• Lead efforts to optimize the use of High Radius, the Company’s deductions management software.

• Guide procure-to-pay performance including vendor management, invoice processing, approvals and disbursements.
• Champion enhancements in cycle time, accuracy, vendor satisfaction, and payment optimization.
• Ensure adherence to internal controls, segregation of duties, and corporate policies across A/P operations.
• Oversee the implementation of invoice routing and procure-to-pay software.
• Manage supply chain finance programs.
• Work closely with A/P teams on-site to monitor workflow, address process bottlenecks, and strengthen vendor-facing responsiveness.

• Direct the relationship, governance structure, and performance expectations for third-party support partners.
• Continue to evolve SLAs, KPIs and service delivery benchmarks across all three verticals.
• Enhance and standardize reporting to key stakeholders through dashboards, routine operational reviews and similar formats.
• Evaluate performance and guide corrective actions or process…