Junior Microsoft 365 Administrator

User & License Administration

• Create, modify, and disable Microsoft 365 and Azure AD user accounts.
• Assign and track licenses according to internal policies.
• Manage security groups and distribution lists as requested.

• Provide Tier 1–2 support for Microsoft 365 applications, including Teams, Outlook, SharePoint, and One Drive.
• Troubleshoot common issues such as login failures, mailbox concerns, and Teams connectivity problems.
• Escalate complex issues to senior administrators with clear documentation.

• Assist users with MFA enrollment and verify compliance status.
• Review basic security alerts and escalate when necessary.
• Help maintain accurate audit and activity logs.

• Process requests related to Teams creation, channel management, and guest access.
• Assist with SharePoint permissions adjustments and basic site updates.
• Support One Drive troubleshooting and storage concerns.

• Assist with enrolling devices into Intune and verifying policy compliance.
• Support deployment of standard applications and device configuration profiles.

• Follow established procedures for mailbox administration, retention labels, and group updates.
• Monitor Microsoft 365 service health dashboards and report issues promptly.
• Perform routine environment checks and generate basic reports as needed.