Bilingual Help Desk Analyst

Job Description:

Job#: 3023424
FULLY ONSITE Bilingual Help Desk Analyst (English/Spanish)

Location:

Greensboro, NC

Contract:

6-month with potential extension (not guaranteed). Second shift Monday‑Friday, fully onsite.

This position performs analytical, technical, and administrative work to support local and remote end‑users. The Help Desk Analyst’s goal is to achieve total end‑user satisfaction for technical issues by delivering exceptional customer service, willingness to work overtime, and teamwork.

• Professional working proficiency in Spanish and English (written and verbal)
• Ability to explain technical concepts, document incidents, and assist end users fluently in both languages
• Ability to perform technical troubleshooting and customer support in Spanish, not just conversational fluency
• Excellent customer‑service skills
• Excellent written and oral communication skills
• Strong organizational skills
• Strong interpersonal skills
• Strong analytical ability to troubleshoot complex problems
• Solid knowledge of Microsoft environment
• Solid understanding of TCP/IP and networking principles
• Desire to learn and be part of a team

• Weekly pay, direct deposit, competitive pay rates
• Health/Medical benefits, Life Insurance, 401(k), Employee Stock Purchase Program
• Discounts on major certification programs, access to multiple technical training platforms and programs

Apex Systems is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with applicable law. If you require accommodation using our website for a search or application, please contact our Employee Services Department at [email protected] or 844‑463‑6178.

Apex Systems is a world‑class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Contact: 4400 Cox Road, Suite 200, Glen Allen, Virginia 23060
Phone: 804‑523‑8228 (Benefits Department – [email protected])