Help Desk Analyst

Job Description

Apex Systems is looking to hire a fully ONSITE Help Desk Analyst for one of our clients based out of Greensboro, NC
.

This is a 12‑month contract position with strong potential for extension. The assignment will involve a 10A-6P / 11A-7P shift on a Monday‑Friday schedule.

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to products or services remotely and in‑person.
• Provide step‑by‑step guidance to customers to resolve their issues.
• Escalate complex issues to higher‑level support or specialized departments as needed.
• Document customer interactions and solutions in the help desk system.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain up‑to‑date knowledge of company products, services, and policies.
• Collaborate with team members to improve customer service processes and outcomes.

• High school diploma or equivalent; additional technical certifications are a plus.
• 2+ years of proven experience in a customer service or technical support role.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
• Proficiency in using help desk software and other relevant tools.
• Flexibility to work various shifts, including evenings and weekends.

Apex offers supplemental benefits including medical, dental, vision, life, disability, and other insurance plans. A stock purchase program and a 401K with company match after 12 months are available. Health Savings Accounts and an employee assistance program are part of the package. Professional development opportunities include on‑demand training, certification prep, and access to technical and leadership courses, books, and seminars after 6+ months of tenure.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.