Enrollment Support Analyst

Overview

University Information: Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG is recognized for academic excellence, access, and affordability. It is designated an Innovation and Economic Prosperity University and has a portfolio of more than $67M in research activity.

The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Position Information: Position Number 998916
• Functional

Title:

Enrollment Support Analyst
• Position Type:
Administration - Staff
• Position Eclass: EP - EHRA 12 mo leave earning

Primary Unit: University Registrar's Office (URO). Primary purpose and organizational unit details reflect the mission of UNC Greensboro and the URO’s role in fostering student success related to academic records, policies, and regulations.

• Enrollment System Leadership – Lead analyst for the Student module (Banner); ensure accuracy, reliability, and functionality of key academic systems including Banner and Degree Works. Analyze and test system updates, implement changes, create and maintain documentation, conduct research, and perform data analysis. Collaborate with URO staff, campus advisors, faculty, academic support teams, and ITS to ensure student records are accurate and aligned across systems.
• Documentation and Training – Create and maintain documentation; develop training materials and provide end-user training on applications and reports developed within the URO.
• Data and Reporting – Develop, document, and maintain applications and reports, including test plans and scripts (SQL); build targeted SQL queries to support data requests; review and validate reports produced by others to ensure quality and consistency.
• Data Standards and Collaboration – Gather and analyze requirements; define and document data standards with data stewards; collaborate with ITS to design data blocks for campus-wide needs.
• Support and Troubleshooting – Provide technical support, troubleshoot reporting issues, identify root causes, and implement solutions; follow development and release protocols with ITS for production changes.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Computer Information Systems, Computer Engineering, math, or Engineering or a related technical degree from an appropriately accredited institution; or Bachelor’s degree and some computer coursework from a regionally accredited institution and one (1) year of experience developing ad-hoc queries using SQL.

Preferred Qualifications:

• Master’s Degree.
• Banner Student Experience and/or experience with Degree Works, Curriculum Inventory Management System, University Catalog publication, and curriculum structure.
• One (1) year of experience in a Registrar’s Office or higher education administration setting.

Recruitment Range: $64,375 - $69,832

Org #-Department: University Registrar's Office - 10204

Job Open Date: 01/02/2026

For Best Consideration Date: 01/26/2026

Open Until Filled: Yes

FTE: 1.000

Type Of Appointment: Permanent

Number Of Months Per Year: 12

FLSA: Exempt

Percentage Of Time: 70%

Application Solutions and System Data Analysis

• Develop, document, and maintain applications and reports, including test plans and scripts (SQL), to ensure accuracy, reliability, and compliance with standards.
• Build targeted SQL queries to support data requests from the student information system.
• Review, validate, and test reports created by other writers to uphold quality and consistency.
• Gather and analyze requirements for applications and reports; collaborate with ITS to design and implement data blocks that serve campus-wide needs.
• Partner with data stewards to define and document data standards for clear, accurate presentation.
• Provide technical support and troubleshoot reporting issues, identifying root causes and implementing effective solutions.
• Work with the University Registrar’s Office and ITS to…