Field Desktop Tech II

Apply for the Field Desktop Tech II role at Compucom Staffing
.

Our client is seeking a qualified Field Desktop Technician to join their team based in Greensboro, NC, supporting customer sites within a 75‑mile radius. The Technician must have a reliable vehicle, a valid driver’s license, and a clean MVR. Mileage will be paid to cover transportation expenses.

• Diagnose mechanical, hardware, software, and systems failures using established procedures.
• Manage triage, troubleshooting, and resolution of client scope on IT equipment.
• Be familiar with various operating systems (e.g., Windows OS).
• Perform service, repair, and/or installation of computer products including system hardware, PCs, laptops, and printers.
• Follow up with end users to provide status updates per service level guidelines (SLAs).
• Document efforts, issues, and resolutions; close cases/tickets daily.
• Use Service Now to schedule work, update tickets, and resolve tickets accordingly.

• Minimum 1‑2 years of IT technical support experience.
• Hands‑on Break‑Fix and IMAC / Project experience.
• Sound understanding of customer support, operations, and processes.
• Exceptional customer service and relationship‑building competence.
• Ability to communicate effectively both written and verbally with customers in Service Now.
• Ability to coordinate and prioritize multiple tasks simultaneously in a fast‑paced environment while maintaining attention to detail and quality.
• Working knowledge of Windows operating systems, networks, databases, and network‑security concepts and tools.
• CompTIA A+ certification preferred.
• CompTIA Network+ certification preferred.

The rate for this position is between $17.50 and $25.31 per hour. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre‑tax benefits

W2 only, no Corp‑to‑Corp. We are unable to sponsor H‑1B visas at this time.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Information Technology

Compucom Staffing, a division of Compu Com Systems, Inc., is an Equal Opportunity Employer.