Technology Support Analyst

Posting Details

Posting Number SHRA
3100

Open Date 01/08/2026

Close Date 01/30/2026

Position/Classification Title Technology Support Analyst

Classification Type SHRA

Position required to work during periods of adverse weather or other emergencies N - Not Mandatory

Minimum Experience/Education

• Associate’s degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment
• Bachelor’s degree and one year of experience in the information technology field related to the area of assignment
• Bachelor’s degree in Computer Science, Information Technology, or related discipline
• An equivalent combination of training and experience

All degrees must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training, Education

• Experience with the systems and software referenced in the position description
• Excellent written and verbal communication skills

Primary Purpose Of Position

The purpose of this position is to provide IT support to the faculty and staff in the College of Agriculture and Environmental Sciences.

Work Hours:

8:00 AM - 5:00 PM, Monday - Friday; some overtime may be required.

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site – Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site.

• Manages and coordinates on‑going hardware and software needs of the CAES, to include repair, acquisition and software installation and help desk functions.
• Provides technical support to staff, faculty, administrators, and students in assigned buildings:
  Carver, Sockwell, Child Development Lab, and University Farm administrative staff.
• Serves as back‑up to the assigned Technical Support Analyst in the other buildings in the College such as Coltrane, Webb, Benbow, and C.H. Moore.
• Supports these departments:
  Center of Excellence in Post Harvest Technology at Kannapolis, Department of Natural Resources & Environmental Design, Animal Science, Family Consumer Sciences, Ag Business & Applied Economics, Agriscience Education, Ag Research Station and Cooperative Extension.
• Conducts informal training sessions on new software and applications related to CAES functions.
• Creates brief tutorials and training documents with screenshots of procedures that are needed to operate equipment.
• Performs routine and non‑routine diagnostics and maintenance on these operating systems:
  Windows Server 2012, 2008, Print Manager, System Center Configuration Manager (SCCM), Windows 11, and Windows 10.
• Understands the diagnosis and time needed to make labor‑intensive corrections of these systems; corrections are found via an event manager software, which sends an alert to email.
• Tests servers weekly, usually after 5 pm when users are not affected.
• Modifies, upgrades, and patches the following systems and software:
  Windows 10, System Center Configuration Manager (SCCM), System Center Operations Manager, Microsoft Project, Lumion 3d software for Landscape architecture, Netop Vision for Agri‑Business (browser control software for locking the browser during exams), Sketch Up, AutoCAD, Smart Notebook software for Natural Resources, Ag‑Education, and Bio‑Engineering, and Adobe Creative Cloud, SPSS, SAS.
• Resolves most incident tickets escalated to the Technology Support Analyst, which are submitted in the form of daily email requests numbering 3–10 a day and 9–250 per month.
• Creates and transfers document, develop small databases, calculate statistical analysis to support office functions.
• Researches new technologies being implemented.
• Supports various software and programming packages which requires familiarity with manipulation of data between packages or with other computer systems.
• Uses appropriate guidelines and manuals for certain problems with software and hardware, or consults with technical support at other locations for resolution.