Enrollment Support Analyst

University Information

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No.

1 in North Carolina for social mobility by The Wall Street Journal — helping first‑generation and lower‑income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land‑grant Universities, UNCG is a community‑engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

The Enrollment Support Analyst, reporting to the Associate Registrar for Policies and Operations, plays a critical role in managing and maintaining the University Registrar’s Office (URO) enrollment systems at UNC Greensboro. Serving as the lead analyst for the Student module (Banner), this position ensures the accuracy, reliability, and functionality of key academic systems, including Banner and Degree Works. Key responsibilities include analyzing and testing system updates, implementing changes, creating and maintaining documentation, conducting research, and performing data analysis.

The role requires close collaboration with the URO staff, campus advisors, faculty, academic support teams, and Information Technology Services (ITS) to ensure student academic records are accurate, consistent, and aligned across all systems and procedures. This position is ideal for someone with strong analytical skills, attention to detail, and the ability to translate complex system processes into clear, effective practices that support the University’s academic mission.

• Bachelor’s degree in Computer Science, Computer Information Systems, Computer Engineering, math, or Engineering or related technical degree from an appropriately accredited institution; or Bachelor’s degree and some computer coursework from an regionally accredited institution and one (1) year of experience developing ad‑hoc queries using SQL.

• Master’s Degree.
• Banner Student Experience and/or experience with Degree Works, Curriculum Inventory Management System, University Catalog publication, and curriculum structure.
• One (1) year of experience in a Registrar’s Office or higher education administration setting.

$64,375 - $69,832

• Develop, document, and maintain applications and reports, including test plans and scripts (SQL), to ensure accuracy, reliability, and compliance with standards.
• Build targeted SQL queries to support data requests from the student information system.
• Review, validate, and test reports created by other writers to uphold quality and consistency.
• Gather and analyze requirements for applications and reports; collaborate with ITS to design and implement data blocks that serve campus‑wide needs.
• Partner with data stewards to define and document data standards for clear, accurate presentation.
• Provide technical support and troubleshoot reporting issues, identifying root causes and implementing effective solutions.
• Work with the University Registrar’s Office and ITS to follow established development and release protocols for production changes.
• Create and update training materials, and provide end‑user training on applications and reports developed within the University Registrar’s Office.

• Develop and implement technology solutions to improve University Registrar’s Office operations, ensuring feasibility and alignment with organizational needs.
• Serve as a key liaison between stakeholders, ITS, enrollment management, and state systems to troubleshoot…