Service Delivery Manager – Manufacturing IT

Please note this is a W2 contract position. Local candidates are preferred.

An international IT services and solutions provider is seeking a Service Delivery Manager to lead and elevate the performance of Siemens MOM/Opcenter applications across a fast-paced manufacturing environment. This role is ideal for someone who enjoys solving complex operational challenges, partnering closely with plant leadership, and driving meaningful improvements in uptime, quality, and efficiency.

You will oversee MOM/Opcenter integrations with MES, PLC, SCADA, and ERP systems, ensuring stable production operations and world‑class service delivery. As the owner of core ITIL processes, you will shape how the organization manages incidents, changes, and continuous improvement — while mentoring a growing team and influencing strategic decisions.

• Serve as the key IT partner for plant operations, ensuring MOM/Opcenter supports production goals.
• Lead and mature ITIL processes (Incident, Problem, Change, Release) with strong KPI performance.
• Drive major incident response, root‑cause analysis, and clear communication to leadership.
• Plan and execute updates, patches, and releases for MOM/Opcenter and integrated systems (MES/PLC/SCADA/ERP).
• Collaborate with vendors and engineering teams to deliver secure, compliant solutions.
• Build weekly/monthly reporting on incidents, availability, capacity, change outcomes, and cost to serve.
• Lead Kaizen and continuous improvement initiatives to reduce downtime and improve throughput.

• 5+ years in IT operations/service management, ideally in manufacturing with MOM/MES systems.
• Experience leading technical support teams and driving service improvements.
• Excellent communication skills across technical and executive audiences.
• Familiarity with ticketing systems, Microsoft Office, and Dev Ops practices.
• Experience managing distributed teams and ensuring security/compliance.
• Strong organizational skills and ability to work in global, cross‑cultural environments.
• Proven experience in MOM/MES Application Development.
• Bachelor’s degree in computer science, engineering or related field.

While performing the duties of this job you may be required to intermittently sit, stand, walk, lift 10-25 pounds if needed. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision and hearing.