Help Desk Analyst

Overview

Job Description: Apex Systems is looking to hire a fully onsite bilingual Help Desk Analyst for one of our clients based out of Greensboro, NC. This is a 12-month contract with strong potential for extension. Shift: 10A-6P / 11A-7P, Monday through Friday.

Job #: 3018054

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to products or services both remotely and in-person.
• Provide step-by-step guidance to customers to resolve their issues.
• Escalate complex issues to higher-level support or specialized departments as needed.
• Document customer interactions and solutions in the help desk system.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to improve customer service processes and outcomes.

• High school diploma or equivalent; additional technical certifications are a plus.
• 2+ years of proven experience in a customer service or technical support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using help desk software and other relevant tools.
• Flexibility to work various shifts, including evenings and weekends.
• Bilingual in Spanish and English is required.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department at the provided contact information.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in awards such as Clearly Rated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex uses a virtual recruiter as part of the application process. Details can be found via the application portal.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We offer an ESPP (employee stock purchase program) and a 401K program with company match after 12 months. We also offer a Health Savings Account (HSA) on the HDHP plan, a Support Linc Employee Assistance Program (EAP) with up to 8 counseling sessions, a corporate discount program, and other discounts.

In terms of professional development, Apex provides on-demand training, certification prep, and access to courses/books/seminars after 6+ months of tenure, plus certification discounts and other perks with associations such as CompTIA and IIBA. A dedicated Career Coach is available for Consultants. A full list of benefits is available in the Welcome Packet.

Apex Systems is part of the Commercial Segment of ASGN Incorporated. NYSE: ASGN

4400 Cox Road, Suite 200, Glen Allen, Virginia 23060