Executive Meeting Manager

Columbia Sussex Management is currently seeking a dynamic Executive Meeting Manager (EMM) to complement our existing Sales & Catering team at the Greensboro Marriott Downtown. With a full property redesign completed in 2020, our hotel offers 285 hotel rooms, over 24,000 square feet of flexible meeting space, full-service restaurant, Marriott M-Club, and full fitness facility in the heart of Downtown Greensboro.

Our new team member will have the drive for details, creating that guest experience, along with building / maintaining relationships. Candidates will be utilizing systems of Marriott CI-TY, Cvent, and Microsoft Office.

Executive Meeting Manager

Job Description:

• Compose/send letters, memos, thank you cards, daily/weekly/monthly catering reports, and other documents, as needed/requested
• Create maintain group parking, meal vouchers, event signage, and menus as requested
• Prepare and distribute group resumes, BEO packet, Revised BEOs, and document changes in the change log to the BEO book. May also verify/edit documents as needed/requested.
• Assist with event and group billing by sending finalized billing statements to the client
• Communicate daily events and other customer communications to ensure proper guest service.
• Coordinate events, as needed/requested.
• Schedule meetings, as requested.
• Operate standard office equipment. Google docs, Microsoft Office;
  Word, Excel, Power Point, Adobe
• Develop and maintain positive working relationships and maintain confidentiality of proprietary information.
• Utilize available resources to provide excellent customer satisfaction.
• Requires knowledge and adherence to hotel policies and procedures, including those of the Sales, Catering, and Accounting departments.
• Must be able to work well and communicate with Food & Beverage/Banquet Managers, Supervisors, and Banquets team to ensure the customer is satisfied with their needs.
• Superb time management skills with the ability to prioritize a multitude of projects while staying organized.
• Must be effective at listening to, understanding, and clarifying concerns raised by guests/customers or anyone from the executive offices.
• Must be able to multitask and prioritize department needs and deadlines.
• Creating groups given to them by the sales/catering teams in the Marriott systems
• Establish and maintain accurate filing systems, opening/sorting mail.
• Prepare amenity requests
• Perform other duties as requested by the executive management team.
• When requested, provide support to the Group Sales Coordinator, answer phone calls, gather and uncover client needs, and relay messages to the appropriate Executive Management personnel.

• Previous administrative/catering experience required
• Minimum of 2 years
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong organizational and planning skills
• Knowledge of food and beverage industry trends and best practices
• Proficiency in Microsoft Office and catering software

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts